Field Service Supervisor - Life Cycle Services (Anz)

Au1 Kardex Vca Pty Ltd.; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Company vehicle

Pet friendly workplace

Paid parental leave

Wellbeing programs

Volunteer days

Career development opportunities

Job summary

IDEXX is seeking a Field Service Supervisor Life Cycle Services ANZ in Victoria. You will lead field-based support, installation, education, and troubleshooting for veterinary clinics, ensuring optimal use of diagnostic technology and strong customer relationships.

You will travel extensively (up to 85%), deliver training to diverse clinic teams, and collaborate with cross-functional teams to achieve excellent patient care and practice outcomes.

Qualifications

• Qualified in Veterinary Nursing or a relevant Science discipline.
• Significant veterinary industry experience, ideally in leadership roles.
• Excellent written and verbal communication; strong organisational skills.

Responsibilities

• Install and support IDEXX diagnostic equipment, products and services in clinics.
• Provide education, onboarding, and training to clinic teams.
• Troubleshoot hardware and software issues and identify effective solutions.
• Build and maintain long-term relationships with veterinary professionals and clinics.
• Collaborate with commercial and internal support teams to ensure top-notch customer experience.
• Promote IDEXX products and services to drive customer satisfaction and clinic outcomes.
• Travel extensively across the territory to support customers in person.

Skills

Communication skills

Time management

Problem solving

Training delivery

Education

Veterinary Nursing

Science discipline

Job description

Showing 727 Field Service Supervisor Life Cycle Services Anz jobs in Victoria

Why this role matters

At IDEXX, every role contributes to improving the health and well-being of pets, people, and livestock through innovative diagnostic and software solutions. In this role, you will help veterinary professionals deliver better patient care by ensuring they can confidently use our diagnostic technology, while strengthening customer relationships and supporting the success of our products in practice.

In this role

• you will install and support IDEXX diagnostic equipment, product and services within veterinary clinics.
• you will provide education, onboarding, and training to veterinary clinic teams.
• you will troubleshoot hardware and software issues and help customers identify effective solutions.
• you will build strong, long-term relationships with veterinary professionals and clinic teams.
• you will collaborate closely with commercial and internal support teams to deliver an exceptional customer experience.
• you will promote IDEXX products and services, helping drive customer satisfaction, loyalty, and successful clinic outcomes.
• you will travel extensively throughout your assigned territory to support customers in person.

What you need to succeed

• you have a qualification in Veterinary Nursing or another relevant Science discipline.
• you have significant experience within the veterinary industry, ideally as a Senior Veterinary Nurse, Team Leader, Practice Manager, or in another veterinary leadership capacity.
• you have excellent written and verbal communication skills and can adapt your style to different audiences.
• you have strong organisation, prioritisation, and time management skills.
• you have experience providing technical support and troubleshooting customer issues.
• you are confident delivering training and education to diverse groups.
• you have strong problem-solving skills and enjoy researching solutions to complex challenges.
• you work collaboratively across teams and build positive working relationships.
• you have knowledge of veterinary medicine, clinic workflows, or diagnostic processes.
• you are comfortable travelling extensively (up to 85% of the time) throughout your assigned territory and enjoy working independently across a large geographic region.
• a Certificate IV in Training & Assessment (or equivalent) will be highly regarded.

What you can expect from us

• a meaningful role where your work directly supports veterinary professionals and improves animal health outcomes.
• the opportunity to leverage your veterinary leadership experience in a broader, field-based role while continuing to make a meaningful impact on veterinary teams and patient care.
• a fully maintained company vehicle
• the opportunity to further grow your career within IDEXX through a highly customer-facing position.
• exposure to industry-leading diagnostic technologies and solutions.
• be part of a collaborative, high-performing team
• career development opportunities within a global organisation known for promoting from within and investing in its people.
• reward and recognition programs that celebrate your achievements and enable you to recognise and reward others.
• paid parental leave, supporting you and your family through life’s important moments.
• wellbeing-focused benefits, including free wellness programs, fitness reimbursements, and access to paid volunteer days.
• great employee perks including $500 per year towards diagnostic testing for your pets, and a pet friendly workplace.
• tenure recognition, including additional days off and bonus payments as you reach key career milestones.
• competitive compensation, incentives, and benefits in a collaborative and purpose-driven environment.

Why IDEXX

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together.

Equal Opportunities

Flender is an Equal Opportunity and Affiantive Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

IBEX: ... [additional omitted for brevity]