Field Service Representative

Saab Australia; City Of Rockingham; Hybrid; AUD 110,000 - 140,000; Full time

Job summary

Saab Australia is seeking a Field Service Representative to provide frontline technical support for Saab combat systems on Royal Australian Navy platforms, with remote and on-site assistance. You will work with engineering and delivery teams on maintenance, upgrades, FOC installations, and acceptance trials, travelling as needed.

Applicants must be Australian citizens and able to obtain NV2 clearance. Hybrid work arrangements are available, and you will contribute to critical Defence

Qualifications

• Experience supporting complex Defence or naval systems and enjoy solving technical challenges in operational environments.
• Experience working with RAN assets or similar complex Defence platforms.
• Knowledge of combat systems and associated subsystems, including radars, sensors, navigation aids, and weapons systems.
• Experience with maintenance planning and execution, including ITPs, JSEAPs, and Standard Activities.
• The ability to review and validate technical documentation and test outcomes.
• Ability to travel in support of critical customer and project requirements.
• AQF Level 3 – Certificate III in Engineering, Electrical or Electronic Trade.

Responsibilities

• Provide frontline technical support for Saab combat systems across Royal Australian Navy platforms and Land Based Test Sites.
• Investigate and resolve Helpdesk and Urgent Defect (URDEF) issues, delivering both onsite and remote support to customers.
• Collaborate with engineering, integration, and delivery teams to identify and implement solutions to complex technical challenges.
• Support First of Class (FOC) installation, commissioning, and acceptance trial activities, including Harbour and Sea Acceptance Trials.
• Work closely with cross-functional teams to deliver system upgrades, enhancements, and capability improvements.
• Contribute to planned and corrective maintenance activities, including system health checks, condition assessments, and technical troubleshooting.
• Build strong relationships with ship crews and waterfront personnel, acting as a trusted technical advisor and customer interface.
• Play a key role in ensuring Defence systems remain operational, reliable, and mission ready.

Skills

Defence systems

Troubleshooting

Technical documentation

Travel readiness

Education

AQF Level 3 – Certificate III in Engineering, Electrical or Electronic Trade

Job description

Join Saab Australia (Saab) and help shape the future of defence, security and cyber technology. For more than 35 years, Saab Australia has been a leading provider of defence, civil and security solutions, with an enduring purpose to keep people and society safe. We combine global expertise with local knowledge to deliver innovative, world-class solutions that support critical operations across Australia’s defence and security industries. From cyber security and communications to advanced defence systems and mixed reality technologies, our teams work on meaningful projects that make a real impact. If you’re looking for challenging work, cutting-edge technology, and the opportunity to contribute to something bigger, we’d love to hear from you.

What We Offer

• Up to 6 weeks leave
• 14% employer superannuation contribution
• Free Income Protection Insurance

For further information about a career at Saab, visit the page adjacent: https://www.saab.com/markets/australia/careers/saab-life

The role

As a Field Service Representative (FSR), you’ll play a key role in supporting the Royal Australian Navy’s combat systems capability. Working closely with ship crews and waterfront operations, you will provide frontline technical support for Saab combat system products, including helpdesk services, urgent defect investigations, troubleshooting, and system maintenance. You'll also contribute to major build and upgrade activities, including First of Class (FOC) installations and testing, helping to ensure critical Defence capabilities remain operational and mission ready.

Further, the successful candidate will:

• Provide frontline technical support for Saab combat systems across Royal Australian Navy platforms and Land Based Test Sites.
• Investigate and resolve Helpdesk and Urgent Defect (URDEF) issues, delivering both onsite and remote support to customers.
• Collaborate with engineering, integration, and delivery teams to identify and implement solutions to complex technical challenges.
• Support First of Class (FOC) installation, commissioning, and acceptance trial activities, including Harbour and Sea Acceptance Trials.
• Work closely with cross-functional teams to deliver system upgrades, enhancements, and capability improvements.
• Contribute to planned and corrective maintenance activities, including system health checks, condition assessments, and technical troubleshooting.
• Build strong relationships with ship crews and waterfront personnel, acting as a trusted technical advisor and customer interface.
• Play a key role in ensuring Defence systems remain operational, reliable, and mission ready.

Flexible work arrangements such as hybrid work from home / office and a 9-day fortnight will be considered for this role.

About You

Your skills and experience will include:

• Experience supporting complex Defence or naval systems and enjoy solving technical challenges in operational environments
• Experience working with RAN assets or similar complex Defence platforms.
• Knowledge of combat systems and associated subsystems, including radars, sensors, navigation aids, and weapons systems.
• Experience with maintenance planning and execution, including ITPs, JSEAPs, and Standard Activities.
• The ability to review and validate technical documentation and test outcomes.
• Ability to travel in support of critical customer and project requirements.
• AQF Level 3 – Certificate III in Engineering, Electrical or Electronic Trade

Applicants must be Australian citizens and hold or be able to obtain an Australian Defence Security Clearance to NV2 level. Information including past and present nationality and citizenship may be requested to check eligibility for access to materials controlled under various export control regimes, including ITAR.

What You Will Be Part Of

• Explore a world of possibilities. Tackle challenges, drive innovation, and grow your career in an environment where curiosity and diverse perspectives are valued. Together, we achieve extraordinary outcomes, and your contribution matters.
• Saab is a leading defence and security company with an enduring purpose to help nations keep their people and society safe. Supported by 28,000 employees worldwide, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world.
• The company develops, manufactures, and sustains advanced systems across aeronautics, weapons, command and control, sensors, and underwater systems. Headquartered in Sweden, Saab has major operations all over the world and is part of the domestic defence capability of several nations. Learn more about Saab here.
• We're committed to creating an environment where our people feel supported, empowered and inspired to do their best work.

Applications

• Saab Australia is an Equal Opportunity Employer and welcomes applications from Aboriginal and Torres Strait Islander peoples, individuals from diverse cultural backgrounds, and ex-service personnel, veterans and their families.