Field Service Manager - Sydney Metro

GamblingCareers.com; Sydney; On-site; AUD 90,000 - 135,000; Full time

Job summary

Aristocrat in Sydney, Australia invites applications for a Field Service Manager to lead a world-class service team, foster strong customer relationships, and drive service delivery excellence. You will oversee SLAs, manage a diverse field workforce, and partner with stakeholders to optimize performance and revenue.

The role emphasizes safety, reporting, and continuous improvement. Ideal candidates will have proven team leadership, cross-functional collaboration, and data-driven decision-making

Qualifications

• Proven ability to manage cross-functional relationships.
• Strong customer orientation with problem-solving skills.
• Experience in leading service delivery and a team.
• Excellent communication and reporting capabilities.

Responsibilities

• Manage customer expectations and relationships.
• Conduct customer meetings to gather feedback and address concerns.
• Coordinate service contracts and ensure adherence to terms.
• Identify and resolve service delivery issues promptly.
• Lead and mentor a team of Field Service personnel.
• Conduct team meetings and provide technical updates.
• Perform venue, car, and tool audits to maintain standards.
• Manage employee training, rosters, and leave in alignment with company policies.
• Ensure compliance with WHS regulations.
• Examine data and manage dashboards to observe performance.
• Handle customer calls and fault resolutions.
• Manage parts inventory and ensure accurate utilization.
• Coordinate P&L management, including overtime and contract revenue.
• Ensure all SLAs are met to verify customer satisfaction.

Skills

Cross-functional leadership

Customer relationship management

Team leadership

Problem solving

Data analysis

Communication

P&L awareness

Attention to detail

Tools

Microsoft Excel

Job description

Are you passionate about leading a world‑class service team and delivering impeccable service to customers? At Aristocrat, we constantly drive innovation and creativity. We aim to deliver the world’s greatest gaming experience, and you could be vital in this effort. As a Field Service Manager, your role will be crucial in boosting our product and reputation, ensuring customer satisfaction, and encouraging positive relationships within our vibrant team. Join us in Sydney NSW, Australia, and be part of an ambitious and established leader in gaming entertainment!

What You'll Do

• Manage customer expectations and relationships
• Conduct customer meetings to gather feedback and address concerns
• Coordinate service contracts and ensure adherence to terms
• Identify and resolve service delivery issues promptly
• Lead and mentor a team of Field Service personnel
• Conduct team meetings and provide technical updates
• Perform venue, car, and tool audits to maintain standards
• Manage employee training, rosters, and leave in alignment with company policies
• Ensure compliance with WH&S regulations
• Examine data and manage dashboards to observe performance
• Handle customer calls and fault resolutions
• Manage parts inventory and ensure accurate utilization
• Coordinate P&L management, including overtime and contract revenue
• Ensure all SLA's are met to verify customer satisfaction

What We’re Looking For

• Strong computer skills and basic knowledge of P&L requirements
• Proven ability to manage and maintain cross‑functional relationships
• Strong customer orientation with the ability to rapidly recognize areas of concern
• Prior experience in managing a team and leading service delivery
• Excellent problem‑solving skills and attention to detail
• Ability to examine data and produce insightful reports
• Strong communication abilities and the capacity to guide through example
• Experience in the gaming industry or a related field is a plus

We offer robust benefits, global career opportunities, and the chance to work with a world leader in gaming entertainment. Join Aristocrat and help us bring joy to life through the power of play!

Player. We celebrate diversity and do not discriminate based on gender, race, religion, colour, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

Esta descripción del puesto puede haber sido revisada y optimizada mediante herramientas de inteligencia artificial con el fin de mejorar su claridad, coherencia e inclusión. En cualquier caso, todo el contenido final, los requisitos del puesto y las decisiones de contratación están sujetos a la revisión y aprobación de Aristocrat.

Filosofía de compensación

Ofrecemos un paquete integral de remuneración y beneficios diseñado para seguir siendo competitivo en el mercado, apoyar tu bienestar y reconocer tu contribución a nuestro éxito. Nuestro enfoque se basa en una filosofía de remuneración por desempeño, recompensando el impacto individual. Tu paquete de compensación específico se determinará en función de factores como tus habilidades, experiencia, cualificaciones y ubicación.

Dependiendo de tu puesto y ubicación, podrás optar a bonificaciones e incentivos anuales, beneficios de salud y bienestar, tiempo libre remunerado, planes de jubilación, cobertura de seguros y otros beneficios locales o establecidos por la legislación aplicable.

Los detalles específicos sobre la compensación y los beneficios para este puesto se tratarán durante el proceso de selección.