Field Service Manager: Lead Tech Team & Drive Growth

Crown Equipment Pty Limited; Perth; On-site; AUD 95,000 - 130,000; Full time

Benefits offered by this job

Discounts & cashback program

Health and wellbeing platform access

Corporate private health insurance

Inclusive working environment

Employee assistance program

Job summary

Crown Equipment Pty Limited in Perth is seeking an energetic Field Service Manager to lead the site and field technicians and drive operational excellence of the technical service team. Reporting to the WA Service Manager you will contribute to the continued development of our market leading brand by developing and maintaining business partnerships in our unique and competitive industry.

As a Field Service Manager you will actively pursue new business, deliver on service agreements, and ensure

Qualifications

• Leadership and management experience.
• Proven ability to inspire and motivate a team.
• Experience in Materials Handling/Automotive/Capital Equipment preferred.

Responsibilities

• Actively pursue new business and conduct service presentations.
• Deliver on service agreements and increase customer satisfaction.
• Maintain direct contact with current and prospective customers.
• Deliver excellent customer service and promote customer retention.
• Manage selection, preparation and training of field service staff.
• Provide skill development and improve work performance for growth.
• Ensure technicians' performance is monitored daily against weekly KPIs.
• Manage work allocation to meet customer requirements.
• Improve labour productivity within your area.
• Identify shortfalls and address concerns; drive continuous improvement.

Skills

Leadership

Field service management

Customer service

KPI monitoring

Staff training

New business development

Negotiation

Verbal & written communication

Education

Tertiary qualifications in business or related fields

Job description

Crown Equipment Pty Limited in Perth is seeking an energetic Field Service Manager to lead the site and field technicians and drive operational excellence of the technical service team. Reporting to the WA Service Manager you will contribute to the continued development of our market leading brand by developing and maintaining business partnerships in our unique and competitive industry.

As a Field Service Manager you will actively pursue new business, deliver on service agreements, and ensure