Field Service Manager

Crown Equipment Pty Limited; Perth; On-site; AUD 95,000 - 130,000; Full time

Benefits offered by this job

Discounts & cashback program

Health and wellbeing platform access

Corporate private health insurance

Inclusive working environment

Employee assistance program

Job summary

Crown Equipment Pty Limited in Perth is seeking an energetic Field Service Manager to lead the site and field technicians and drive operational excellence of the technical service team. Reporting to the WA Service Manager you will contribute to the continued development of our market leading brand by developing and maintaining business partnerships in our unique and competitive industry.

As a Field Service Manager you will actively pursue new business, deliver on service agreements, and ensure

Qualifications

• Leadership and management experience.
• Proven ability to inspire and motivate a team.
• Experience in Materials Handling/Automotive/Capital Equipment preferred.

Responsibilities

• Actively pursue new business and conduct service presentations.
• Deliver on service agreements and increase customer satisfaction.
• Maintain direct contact with current and prospective customers.
• Deliver excellent customer service and promote customer retention.
• Manage selection, preparation and training of field service staff.
• Provide skill development and improve work performance for growth.
• Ensure technicians' performance is monitored daily against weekly KPIs.
• Manage work allocation to meet customer requirements.
• Improve labour productivity within your area.
• Identify shortfalls and address concerns; drive continuous improvement.

Skills

Leadership

Field service management

Customer service

KPI monitoring

Staff training

New business development

Negotiation

Verbal & written communication

Education

Tertiary qualifications in business or related fields

Job description

We are looking for an energetic, results-oriented,achiever to join our Perth Service team. As a Field Service Manager, you will have the opportunity to lead a team of site and field technicians and be responsible for ensuring the operational excellence of the technical service team under your management. Reporting to the WA Service Manager you will contribute to the continued development of our market leading brand by developing and maintaining business partnerships in our unique and competitive industry.

Requirements

Responsibilities & Duties

• Actively pursuing new business and conducting service presentations.
• Deliver on service agreements and increase customer satisfaction.
• Maintain direct contact with current and prospective customers.
• Deliver excellent customer service, manage customer relations and promote customer retention.
• Manage the overall selection, preparation and training of the field service staff.
• Provide skill development and improve work performance to achieve overall growth and business success.
• Ensure that technician's performance is monitored daily and in line with the weekly service KPI's.
• Management of work allocation to ensure that the Company meets its customer requirements.
• Effectively manage labour productivity within your designated area.
• Identify shortfalls in performance and address these concerns as required.
• Identifying areas for continuous improvement and implement changes designed to set industry best practice.

Skills & Experience

You will be a passionate, pragmatic, problem solver who can demonstrate a strong drive for results, coupled with superior customer focus. We are looking for a person who is confident in leading others and should therefore demonstrate management experience and the ability to inspire and motivate a team.

You will be able to demonstrate capabilities of achieving results in a competitive business environment in the same or similar role within the Materials Handling/Automotive/Capital Equipment industries.

Prior successful management of a customer base, ability to work actively pursue new business, high energy and motivation to succeed in addition to superior organisation, excellent verbal and written communication skills and good negotiation skills are all requirements of this role. Tertiary Qualifications and Degrees in business or related fields will be highly regarded.

What sets us apart?

Crown's history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally.

As a Company we want to continue to support our employees to be the best versions of themselves and that's why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.

Since its entry into the material handling industry, Crown Equipment Corporation has earned a reputation for exceptional product design, engineering and manufacturing of its award-winning line of electric lift trucks. From our smallest hand pallet truck to our highest lifting turret truck, our goal is always to provide the user with the safest, most efficient and ergonomic forklift truck possible to lower your total cost of ownership and increase your uptime.

Crown has learned that customers want trust-based relationships supported by a focused effort to innovate superior products and services. Our brand promise is the following:

Crown designs, manufactures, distributes,

services and supports material handling products that provide customers with superior value.

Crown supports customers with a wide selection of electric forklift trucks ranging from hand pallet trucks to very narrow-aisle (VNA) turret trucks. A strong and extensive global distribution network provides you with a wide variety of quality material handling products, storage solutions and support services.

Our dedicated team of professionals will always put you first.

Since its entry into the material handling industry, Crown Equipment Corporation has earned a reputation for exceptional product design, engineering and manufacturing of its award-winning line of electric lift trucks. From our smallest hand pallet truck to our highest lifting turret truck, our goal is always to provide the user with the safest, most efficient and ergonomic forklift truck possible to lower your total cost of ownership and increase your uptime.

Crown has learned that customers want trust-based relationships supported by a focused effort to innovate superior products and services. Our brand promise is the following:

Crown designs, manufactures, distributes,

services and supports material handling products that provide customers with superior value.

Crown supports customers with a wide selection of electric forklift trucks ranging from hand pallet trucks to very narrow-aisle (VNA) turret trucks. A strong and extensive global distribution network provides you with a wide variety of quality material handling products, storage solutions and support services.

Our dedicated team of professionals will always put you first.

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