Field Service Manager

Coates; Orange City Council; On-site; AUD 140,000 - 190,000; Full time

Job summary

Coates is seeking a Field Service Manager to lead a team of Field Service Mechanics in NSW South. You will coach, mentor, and develop a high-performing crew, ensuring safety, quality, and timely repairs on customer sites.

You will manage resources, meet maintenance schedules and budgets while delivering excellent service and strong customer relationships. A trade qualification and proven leadership in field service are essential.

Qualifications

• Trade qualification in a mechanical, diesel, automotive или related discipline.

Responsibilities

• Lead, coach and develop a team of Field Service Fitters, Mechanics and contractors, ensuring alignment with company standards, processes and service expectations.
• Drive performance against key operational KPIs, including equipment uptime, response times, first-time fix rates and SLA compliance.
• Ensure all team members receive necessary training, mentoring and ongoing development to maintain technical competency, safety compliance and adherence to company policies and procedures.
• Plan and manage workforce resources to meet customer demand, maintenance schedules and budget requirements while maintaining productivity and efficiency.
• Oversee the safe and effective execution of field repairs and maintenance activities, ensuring all work is completed in accordance with legislative, safety, quality and company standards.
• Foster a customer-focused culture by ensuring technicians provide exceptional service, communicate effectively with customers and deliver timely, practical solutions to complex equipment issues.
• Identify and implement continuous improvement initiatives that enhance service delivery, operational efficiency, technician effectiveness and customer satisfaction.
• Monitor work quality and ensure all repairs completed in the field meet industry best practice, company workmanship standards and safety requirements.
• Promote and maintain a strong safety culture, ensuring compliance with all WHS requirements and actively leading risk management initiatives across the service team.

Skills

Leadership

Coaching

People development

Safety culture

Planning

Customer relations

Stakeholder management

Prioritisation

Troubleshooting

Continuous improvement

Education

Trade qualification in mechanical/diesel/automotive

Job description

About Us

Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.

Your New Role Awaits

Reporting to the Regional Service Manager, the Field Service Manager is responsible for managing a team of Field Service Mechanics (12) within the NSW South region.

The key to success in the role is having the team work effectively to proactively maintain Coates Hire's equipment on customer's sites whilst also responding quickly and efficiently to any breakdowns should they occur. There will also be a number of major projects and events where your role will be to work closely with internal and external stakeholders to provide a seamless service offering to our customers.

• Lead, coach and develop a team of Field Service Fitters, Mechanics and contractors, ensuring alignment with company standards, processes and service expectations.
• Drive performance against key operational KPIs, including equipment uptime, response times, first-time fix rates and service level agreement (SLA) compliance.
• Ensure all team members receive the necessary training, mentoring and ongoing development to maintain technical competency, safety compliance and adherence to company policies and procedures.
• Plan and manage workforce resources to meet customer demand, maintenance schedules and budget requirements while maintaining productivity and efficiency.
• Oversee the safe and effective execution of field repairs and maintenance activities, ensuring all work is completed in accordance with legislative, safety, quality and company standards.
• Foster a customer-focused culture by ensuring technicians provide exceptional service, communicate effectively with customers and deliver timely, practical solutions to complex equipment issues.
• Identify and implement continuous improvement initiatives that enhance service delivery, operational efficiency, technician effectiveness and customer satisfaction.
• Monitor work quality and ensure all repairs completed in the field meet industry best practice, company workmanship standards and safety requirements.
• Promote and maintain a strong safety culture, ensuring compliance with all WHS requirements and actively leading risk management initiatives across the service team.

What You'll Bring To The Role

• Trade qualification in a mechanical, diesel, automotive or related discipline.
• Demonstrated experience leading and managing field service, maintenance or mobile service teams within a technical environment.
• Strong leadership, coaching and people development skills with the ability to build high-performing teams.
• Proven commitment to creating and sustaining a safety-first culture.
• Sound understanding of equipment maintenance, diagnostics and repair practices.
• Strong operational planning and resource management capabilities.
• Excellent customer relationship and stakeholder management skills.
• Ability to prioritise workloads, manage competing demands and deliver results in a fast-paced environment.
• Strong mechanical aptitude and troubleshooting skills, with the ability to support and guide technicians through complex technical challenges.
• Continuous improvement mindset focused on driving efficiency, service excellence and business performance.

Diversity and inclusion are at the heart of our culture. We're committed to continually increasing the diversity of our workforce, including leadership levels. We actively encourage all people to apply.

Coates. Equipped for you

Looking for more reasons to join Coates?

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included. We're proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.

Coates. Equipped for you.