Field Forklift Mechanic/Service Technician

Crown Equipment Pty Ltd - Australia; Virginia; On-site; AUD 55,000 - 83,000; Full time

Benefits offered by this job

Competitive pay

Full-time role with overtime

Employee assistance program

Incentive programs

Training & development

Employee benefits & discounts

Job summary

A leading material handling company in Australia is looking for a forklift service technician to deliver quality service and perform maintenance on equipment. This full-time role includes industry-leading training programs and opportunities for advancement. Ideal candidates should have mechanical aptitude and strong communication skills. Benefits include competitive pay, overtime, and access to a health and wellbeing platform. Join us to make a significant impact on customer experiences.

Qualifications

• Prior experience as a forklift mechanic or service technician preferred.
• Ability to perform scheduled maintenance and safety checks.
• Excellent problem-solving ability.
• Strong attention to detail and accurate record-keeping.
• Ability to work independently and as part of a team.
• Good communication and customer service skills.
• Willingness to complete onboarding and training programs.

Responsibilities

• Servicing and repairing material handling equipment.
• Performing routine maintenance and service work.
• Maintaining service records and documentation.
• Access industry-leading training and progression opportunities.
• Maintain up-to-date technical knowledge including automation and telematics.
• Keep abreast of industry trends and new products.
• Partner with Crown to maximise sales and service across a dedicated customer base.

Skills

Mechanical aptitude

Problem-solving skills

Attention to detail

Communication skills

Customer service skills

Ability to work independently

Teamwork & independence

Customer service

Job description

Your role will play a significant part in the company's growth and overall success by delivering quality service to our customers whilst performing scheduled maintenance and safety & function checks.

What you will do

• Servicing and repair of material handling equipment in a dedicated territory and customer base - Help Crown build positive customer experiences
• Latest field-based mobile technology to assist you to manage your daily work schedule
• Inventory input on your Company allocated service van & customer sites - Deliver a professional level of service
• Gain experience in dealing with Australia's top tiered customer base
• Join the leading forklift service business in Australia - Yes, that's right, we are the largest forklift service provider in Australia
• Initial 8 Week onboarding and industry leading training program
• Perform routine maintenance & complete service work - Reactive & Planned
• Accurately maintain important service records of work performed by you

Are you looking for a progressive career change from another industry and want to learn new skills that have potential to earn competitive hourly rates with incentives and excellent potential for overtime? Then this is the role for you.

Why Crown Equipment

• Join one of the biggest and still family owned forklift brands in the world and be paid one of the industry's best rates of pay for service technicians
• Looking to change career paths from other industry sectors like electrical, building sectors? Apply now! - Our training will help you transition your skills into the material handling industry!
• Industry leading induction period for complete preparation
• Uniforms, jackets, hats, beanies and PPE are all supplied
• Fully equipped service vans or weekly tool allowances provided
• Full time role with regularly available overtime
• Earn additional money with our industry leading incentive programs
• Safety Recognition Program for safe work practices
• Ability to further your career and expand your profession into roles such as management, other internal roles or even engineering.
• Specialised ongoing training from industry leading professionals

Typical Crown Technician Tasks and Duties

• Conduct customer-focused scheduled and ‘breakdown' services
• Assist in the preparation of field-based quotes for customers through the completion of jobs
• Record notes and file service records appropriately - be a part of the service team and provide high level customer service to help our customers' solve their material handling needs
• Access to industry-leading training and development and grade progression opportunities, including potential opportunities to train less experienced service technicians in more complex aspects of service and repair work in the field
• Maintain up to date technical knowledge, including emerging technologies in automation and telematics.
• Keep up to date with industry trends, new products and services
• Partner with the Company and maximise additional sales and service across a dedicated customer base.

How You Can Apply

Submit your Resume with details about your work experience and qualifications via the ‘Apply Now' button.

Requirements

• Prior experience as a forklift mechanic or service technician will be highly regarded but not essential
• Ability to perform scheduled maintenance, safety checks, and repairs
• Demonstrated mechanical aptitude
• Excellent problem-solving skills
• Strong attention to detail
• Ability to work independently and as part of a team
• Good communication and customer service skills

Benefits

What sets us apart?

Crown's history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally.

As a Company we want to continue to support our employees to be the best versions of themselves and that's why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals
• Corporate Rates for Private Health Insurance
• An inclusive working environment
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options