Field Service Engineer Team Lead

DroneShield Limited; Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Job summary

DroneShield Limited in Sydney is seeking a Field Service Engineer Team Lead to guide a team of FSEs across APAC. You will oversee deployments, repairs, and customer support, while developing SOPs and training programs. The role requires leadership experience, strong communication skills, and adaptability to live trials in diverse environments.

Expect international travel and security clearance eligibility. The position sits at the intersection of field operations and customer solutions, with

Qualifications

• Bachelor’s degree in engineering, electronics, telecommunications, or equivalent.
• Minimum 5 years’ experience in field service or related roles.
• Experience leading a team for at least 2 years.
• Willingness to travel internationally.
• Eligible for an Australian NV1 clearance.

Responsibilities

• Lead, mentor, and manage a team of Field Service Engineers (FSEs), including hiring, training, and performance management.
• Oversee field deployments, repairs, upgrades, and customer technical support in line with SLAs and project timelines.
• Develop and maintain SOPs, safety procedures, and training programs for field support.
• Collaborate with Operations, Customer Solutions, Quality Assurance, Engineering, and Product teams for smooth handover from deployment to support.
• Provide leadership for escalated technical issues, customer concerns, and critical field investigations.
• Drive continuous improvement of field support operations using metrics and feedback loops.
• Maintain records via service platforms (e.g., Jira, Salesforce, Oracle).
• Support resource deployment for rapid global support.
• Assist with service packages, warranty offerings, and contract delivery; represent FSE in reviews and meetings.

Skills

Field service experience

People management

RF systems

Electronics

Documentation

Travel readiness

NV1 clearance readiness

Education

Bachelor’s degree in engineering

Tools

Jira

Salesforce

Oracle

Job description

Field Service Engineer Team Lead

Sydney

Work with cutting-edge AI technology that helps make the world a safer and more secure place. DroneShield (ASX:DRO) develops market-leading counter-drone solutions used by military organisations, government agencies, airports, critical infrastructure operators, and law enforcement operating in some of the most challenging and high-stakes environments in the world. Employees work at the forefront of innovation, solving complex technical problems and delivering mission-critical capabilities where performance, reliability, and speed matter.

As an ASX200-listed company and the world's only publicly listed pure-play counter-drone business, DroneShield is experiencing rapid growth. Revenue increased from A$57 million in 2024 to more than A$217 million in 2025, supported by record profitability, a global sales pipeline exceeding A$2.5 billion, and annual R&D investment of over A$50 million.

Since 2017, DroneShield has grown from 11 employees to more than 550 globally, with operations across Australia, the United States, Europe, and the Middle East, supporting customers in over 70 countries.

DroneShield's Alexandria facility is a key manufacturing hub, supporting production, assembly, testing, and quality assurance of mission-critical counter-drone systems.

About the role

DroneShield is a global leader in Counter-UAS technology, delivering integrated solutions across Defence, Government, and critical infrastructure. As we scale our operations globally, we’re looking for a seasoned Field Service Engineering Team Lead to lead our team of Field Service Engineers (FSEs) across the APAC Region.

Responsibilities, Duties and Expectations

• Lead, mentor, and manage a team of FSEs, including hiring, training, and performance management.
• Oversee field deployments, repairs, upgrades, and customer technical support in line with SLAs and project timelines.
• Develop and maintain instructions, standard operating procedures (SOPs), safety procedures, and training programs for field support.
• Collaborate with Operations, Customer Solutions, Quality Assurance, Engineering, and Product teams to ensure smooth handover from deployment to support.
• Provide leadership for escalated technical issues, customer concerns, and critical field investigations.
• Drive continuous improvement of field support operations, incorporating lessons learned, metrics, and feedback loops.
• Maintain accurate records via service platforms. (e.g. Jira, Salesforce, Oracle).
• Support to resource deployment for rapid global support.
• Assist with development and delivery of service packages, warranty offerings, and support contract delivery. Represent the FSE function in program reviews, project planning, and customer meetings.

Qualifications, Experience and Skills

• Bachelor’s degree in engineering, Electronics, Telecommunications, or equivalent work experience.
• Minimum 5 years’ experience in field service, applications engineering systems integration, or technical support.
• Familiarity with electronics, RF systems, or embedded devices is desirable.
• At least 2 years in a people management or team leadership role.
• Excellent interpersonal, leadership, and communication skills.
• Strong analytical and troubleshooting skills.
• Excellent written communication and technical documentation ability.
• Comfortable working in outdoor or operational environments during live trials.
• Ability to travel (including internationally).
• Eligible for an Australian NV1 security clearance.

Note for recruitment agencies: We do not accept unsolicited candidates from external recruiters unless specifically instructed.

Data Privacy

DroneShield Group Pty Ltd collects and processes personal information for recruitment and hiring purposes. Where applicable, personal information is processed on the basis of DroneShield's legitimate interests in assessing and selecting candidates for employment. For further information regarding how we collect, use, disclose, store and retain personal information, including your privacy rights, please refer to our Privacy Policy: https://www.droneshield.com/privacy-policy

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