APAC Field Service Lead, Counter-UAS & Drone Tech

DroneShield Limited; Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Job summary

DroneShield Limited in Sydney is seeking a Field Service Engineer Team Lead to guide a team of FSEs across APAC. You will oversee deployments, repairs, and customer support, while developing SOPs and training programs. The role requires leadership experience, strong communication skills, and adaptability to live trials in diverse environments.

Expect international travel and security clearance eligibility. The position sits at the intersection of field operations and customer solutions, with

Qualifications

• Bachelor’s degree in engineering, electronics, telecommunications, or equivalent.
• Minimum 5 years’ experience in field service or related roles.
• Experience leading a team for at least 2 years.
• Willingness to travel internationally.
• Eligible for an Australian NV1 clearance.

Responsibilities

• Lead, mentor, and manage a team of Field Service Engineers (FSEs), including hiring, training, and performance management.
• Oversee field deployments, repairs, upgrades, and customer technical support in line with SLAs and project timelines.
• Develop and maintain SOPs, safety procedures, and training programs for field support.
• Collaborate with Operations, Customer Solutions, Quality Assurance, Engineering, and Product teams for smooth handover from deployment to support.
• Provide leadership for escalated technical issues, customer concerns, and critical field investigations.
• Drive continuous improvement of field support operations using metrics and feedback loops.
• Maintain records via service platforms (e.g., Jira, Salesforce, Oracle).
• Support resource deployment for rapid global support.
• Assist with service packages, warranty offerings, and contract delivery; represent FSE in reviews and meetings.

Skills

Field service experience

People management

RF systems

Electronics

Documentation

Travel readiness

NV1 clearance readiness

Education

Bachelor’s degree in engineering

Tools

Jira

Salesforce

Oracle

Job description

DroneShield Limited in Sydney is seeking a Field Service Engineer Team Lead to guide a team of FSEs across APAC. You will oversee deployments, repairs, and customer support, while developing SOPs and training programs. The role requires leadership experience, strong communication skills, and adaptability to live trials in diverse environments.

Expect international travel and security clearance eligibility. The position sits at the intersection of field operations and customer solutions, with