Field Service Engineer L2

Smiths Group; Penrith City Council; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Competitive wages

Career growth and training

Laptop and phone

PPE provided

Referral bonus

Fitness Passport access

Job summary

Power Protect in Penrith, New South Wales is seeking a Field Service Engineer to deliver high-quality maintenance and installation services across critical power systems, including UPS, DC battery, and generators. You will work with clients and the team to provide expert service, on-site support, and problem-solving to ensure reliable power infrastructure.

Recent apprenticeship graduates are encouraged to apply; Power Protect offers training and development, a company vehicle, and competitive

Qualifications

• Diploma or BS in Electrical, Electronic, or Mechatronics engineering.
• Minimum 5 years’ experience in Transportation and Logistics products.
• Fluent in English; strong communication and problem-solving skills.
• Willingness to travel up to ~30%.

Responsibilities

• Carry out maintenance, repair, and installation of UPS and DC battery systems.
• Diagnose faults and troubleshoot electrical control circuits.
• Provide on-site and remote customer support and training.
• Prepare service reports and coordinate with global support.
• Attend manufacturer training to maintain competency.
• Ensure safe work practices and safety compliance.

Skills

Strong communication

Problem solving

Mechanical aptitude

Team collaboration

Travel willingness

Education

Electrical/Electronic/Mechatronics degree

Tools

Industrial networking

Job description

JOB DESCRIPTION
We are looking for a Field Service Engineer, based in Sydney Australia with the key mission to work on product and solution innovation.
He/she will be in charge of:
Installing (mechanical, cabling), configuration and start-up (commissioning) of Datalogic equipment at customer site as per pre-defined specifications with the highest quality standards
Perform preventive maintenance on Datalogic equipment within the quoted timeline
Adjust and/or replace onsite Datalogic devices of existing customer systems
Train customer's on how their Datalogic equipment functions and how to fix/replace a device when it has failed
Follow rigorously safety and security onsite company procedures
Support remotely (phone, remote dial-in) the customer with product configuration or problem solving
Escalate to upper technical level problems that can’t be solved independently
Issue timely and accurate service reports (including expenses report)
Assist with technical assessment of customer applications and requirement in pre-sales and technical support in post-sales situations, for Datalogic’s products.
Work closely with the sales team, be sensitive to sales situations, and able to quickly analyze a technical problem through customer’s sample evaluations, recommend and implement a solution to meet the customers’ requirements.
Other responsibilities include preparing software and hardware to demonstrate Datalogic’s products/system capabilities during trade shows, preparing and conducting technical seminar presentation, and supporting beta customers.
Provide front-line technical support. Interface and coordinate with global technical support group to meet customers’ satisfaction.
This position would requires regional traveling, any candidate should be willing to travel at short notice.

REQUIREMENTS
EDUCATION (SCHOOL/SPECIALIZATION): Diploma or BS in Electrical, Electronic, or Mechatronics Engineering, or equivalent real world experience.
LANGUAGES: English
EXPERIENCES: A minimum of 5 years of experience on Transportation and Logistics products and application software is required.
SPECIFIC KNOWLEDGE AND INFORMATION TECHNOLOGY:
• Understand ID products and able to make demos
• Understanding of the PC and industrial networking environment
OTHER INFORMATION & SPECIFIC SKILLS
• Good working attitude of devoting to team goal, and to helping customer to solve their problem in a timely and satisfactory manner.
• Strong mechanical aptitude
• Good communication, presentation, problem analytical and solving skills. Can-do and go getter attitude is a must.
• Fluent in spoken and written English
• Travel requirements: Approximately 30%

Field Service Engineer
Location: Penrith, New South Wales
Company: Power Protect
Employment Type: Full-Time, Permanent, Field-Based

The Role
We’re seeking a Field Service Engineer to deliver high-quality technical and maintenance services across critical power systems, including UPS, Generators, DC battery, and power factor correction equipment. You’ll partner with our clients and the Power Protect team to provide expert service, installation, and support, ensuring reliable power infrastructure for essential operations. The role also involves client engagement and problem-solving, contributing to a safe, professional, and high-performing service culture.

Recently completed your apprenticeship and eager to continue learning and developing your skills? We’re ready to support and train the right person to grow in this fast-paced, hands‑on environment.

Why You’ll Love Working With Power Protect
Company vehicle – modern fleet with tolls, fuel & insurance covered
Competitive wages, yearly increases
Career growth - paid training, study leave, and structured development pathways
Top-tier equipment provided - laptop, phone, uniforms & PPE supplied
Recognition & rewards - spot recognition vouchers and $2,000 employee referral bonus
Health, wellbeing & lifestyle benefits - Fitness Passport access for you and your family to gyms and aquatic centres nationwide, employee discounts, and optional yearly paid flu vaccination vouchers
Additional employee benefits including novated leasing options
Paid parental leave & volunteer leave
Safe systems of work and supportive leadership
Opportunity to lead, mentor, and develop a skilled technical team
Join a respected fire services business backed by the strength of BGIS

What You’ll Be Doing

Carry out maintenance, repair, and installation of UPS and DC battery systems

Maintain and service power factor correction and low-voltage electrical systems

Diagnose and troubleshoot electrical faults and control circuits

Replace and install UPS, DC, and PFC equipment safely and efficiently

Conduct field service and technical reporting for preventative and reactive works

Advise clients on upgrade or maintenance options and lifecycle improvements

Attend manufacturer training to maintain technical competency

Ensure safe work practices and contribute to the company’s safety culture

Your Education, Experience & Skills

Tertiary qualification in Electrical or Electronics (essential)

Electrical Trade Licence (essential)

Experience with UPS and/or Generator systems

Proven experience in electrical service and maintenance roles

Strong troubleshooting and problem-solving skills

Excellent communication and customer service abilities

Flexibility with working hours and travel

Attention to detail and commitment to safety excellence

Full working rights in Australia essential

About Power Protect
Power Protect is part of BGIS Technical Services — a leading provider of critical power and energy infrastructure services across Australia. We specialise in the maintenance, installation, and upgrade of uninterruptible power supplies, DC systems, generators, and related equipment. Backed by BGIS’s global network of over 12,000 people, Power Protect combines deep technical expertise with a strong commitment to safety, reliability, and client satisfaction.
Learn more about us here:

We are an equal opportunity employer and strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ individuals, and people from culturally diverse backgrounds.