Field Service Engineer - Australia

Dexory; Wagga Wagga City Council; Remote; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Salary packaging

Lifeline Learning Academy

Employee Assistance Program

Job summary

Convo Australia is seeking an At Home Virtual Video Interpreter to support our growing VRI services in Australia. You will handle Auslan-English interpretations with professionalism, maintaining adherence to ethics and internal policies.

The role requires crisis support experience, remote work capability, and a commitment to ongoing training and quality service delivery.

Qualifications

• Minimum of 100 hours as a Lifeline Digital Services Crisis Supporter with strong crisis support skills.
• Clear understanding of reflective practice and debrief techniques.
• Complete or be willing to complete LLA training including coaching and ISS training.
• Relevant education in youth work, social work, counselling, psychology or allied health (2 years post accreditation desirable).
• Ability to obtain Working with Children Check and Police Check.

Responsibilities

• Provide a high-quality Auslan-English interpreting experience for all parties.
• Adhere to industry ethics and internal policies at all times.
• Contribute to a positive culture and high morale within the company.
• Maintain a professional appearance per internal guidelines.

Skills

Auslan-English interpreting

Crisis support

Remote delivery

Time management

Education

Education in youth work, social work, counselling, psychology or allied health

Tools

Microsoft Office

MS Teams

Typing accuracy

Job description

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Showing 11 Field Service Engineer Australia jobs in Wagga Wagga

Job Description

(Full-time / Part-time)

Position Description

Convo Australia’s mission is to connect humans through innovative and technical communication solutions shaped by cultural experiences. We are a Deaf-owned, Deaf-operated, and we are seeking a like-minded and passionate individual to join our team as an At Home Virtual Video Interpreter to support a new and growing company that aims to deliver the best video remote interpreting (VRI) services in Australia!

Convo Australia is an equal opportunity employer and we welcome everyone to our team. If you need accommodations during the application or interview process, please let us know. In your application, please feel free to note which pronouns you use.

Position Summary

As a Convo Australia At Home Virtual Video Interpreter, you will maintain Convo Australia’s standard for excellence in interpretation by handling VRI assignments in an ethical manner to the utmost essence of interpreting professionalism.

Responsibilities

• Provide a high-quality Auslan-English interpreting experience for all parties
• Demonstrate strict adherence to industry-wide and professional ethics at all times
• Observe Convo’s internal policies and procedures at all times
• Contribute to the development, high morale and positive culture of the company
• Maintain a friendly, professional appearance in accordance with internal guidelines
• Demonstrate a continuous commitment to professionalism, punctuality, and reliability
• Other duties as assigned

Experience Requirements

• Minimum of 100 hours as a Lifeline Digital Services Crisis Supporter (CS) including well developed skills and competency in crisis support practice.
• A clear understanding of reflective practice and debrief techniques in Crisis Support.
• Completed or willing to complete LLA training including coaching training, ISS training and other ongoing training as required for the role.
• Education in youth work, social work, counselling, psychology or allied health field (2 years post accreditation desirable).
• Ability to acquire a current Working with Children Check and a current Police Check.
• Background in remote service delivery of allied health services (desirable).
• High level of proficiency with a wide range of software programs including Microsoft Office suite, online meeting platforms (e.g. MS TEAMS) and accuracy in typing and data entry.

Other Requirements

• Ability to work on a 24 hours 7 day a week rotating Shift Roster.
• Demonstrable skill in managing time and workload efficiently.
• The ability to work independently and use own initiative, as well as work and contribute proactively to a team environment.

Home Office Requirements

• Reliable high-speed internet from the place of work – home office.
• Private space to work with a desk, chair, and lighting to comfortable work. Ability to maintain Work Health & Safety requirements of private workspace.
• Computer able to operate the latest operating system, camera, keyboard, mouse and preferably two screens.
• Phone service to use in the event of an outage or emergency.

Employee Benefits Package

• Salary Packaging – being a not for profit organisation allows us to offer our employees access to some amazing tax savings through salary packaging
• Lifeline Learning Academy – access to instructor led and online courses through Australian Institute of Management and e-learning module
• Employee Assistance Program – access to free counselling sessions for you and your family

How to Apply

Click on the “Apply Now” button and submit:

• Your resume
• Cover letter addressing the requirements of the role
• Answer all screening questions

Next steps

If you successfully advance to the next stage of the recruitment process, you will be contacted. Please ensure that your application is complete, including responses to all screening questions, as incomplete applications will not be contacted.

Job description:

You are an experienced engineer with 4+ years of experience developing enterprise web applications using JavaScript/TypeScript, React, and Node.js. You will work on REST APIs and related technologies.

Technical skills

• Node.js
• TypeScript / React
• Java (JUnit and Bamboo Specs)
• Docker

DevOps & CI/CD

• Bamboo
• Git

Location

Darwin / remote options available

EOE information

Payroll Experts Australia is a specialist payroll and workforce management consultancy.