Field Service Engineer - Australia

Dexory; City of Greater Shepparton; On-site; AUD 65,000 - 90,000; Full time

Job summary

Dexory is seeking a Field Service Technician to service, maintain and repair robots across the APAC region, starting with on-site training in the electro-mechanical assembly of Dexory’s products. You will gain hands-on experience on Dexory robots and learn troubleshooting and repair techniques on site in the UK, before supporting clients across APAC.

Expect extensive travel to client sites for servicing, fault finding and repairs, with a focus on safety, quality and continuous improvement within

Qualifications

• Over three years of experience in electromechanical assembly and servicing in precision industries.
• Ability to travel frequently to client sites (on-site and abroad).
• Strong electrical/mechanical diagnostic capabilities.
• Excellent oral and written communication skills.
• Ability to lead a team and work in dynamic environments.

Responsibilities

• Perform service and repairs for Dexory robots and equipment.
• Develop and implement service work instructions and plans.
• Maintain product traceability records and currency.
• Ensure compliance with quality assurance and health & safety regulations.
• Fulfill additional duties as assigned by management.

Skills

Electromechanical assembly

Field service

Diagnostic skills

Communication skills

Leadership

Tools

Jira

Confluence

Slack

G-Suite

Job description

Job Description

Do you delight in problem solving? Are you looking for a role where no two days are same? Do you want to be part of the future? If the answer to all of the above is 'yes' then our brand new Field Service Technician role is the one for you!

The Field Service Technician role is a critical new position within our dedicated Client Operations team.

You will undergo comprehensive training in the electro-mechanical assembly of Dexory’s products, spending time on site in the UK where you will learn the fundamentals of troubleshooting, servicing & repairing robots.

After completion of this, you will be ensuring our fleet of robots stay operational across the APAC region and you will be an integral part of the team.

This will involve a heavy amount of travel to client sites in order to service, maintain, fault find and repair our robots in the field.

Responsibilities include, but not limited to;

• Perform service and repairs for Dexory robots and equipment
• Develop, implement and action work instructions for service and repair tasks
• Develop and implement service plans in line with Engineering recommendations
• Maintain product traceability records
• Maintain product currency
• Ensure team compliance with quality assurance processes and contribute to continuous improvement initiatives
• Ensure team compliance with health and safety regulations
• Fulfill additional duties, whether functional or administrative, as assigned by management in a fair and reasonable manner

Requirements:

• In excess of three years experience in electromechanical assembly and service in a precision industry (including Motorsport, Aerospace, Railway, Automotive etc.)
• Ability for frequent travel onsite and abroad to client sites (have a passport without restrictions)
• Strong electrical and mechanical diagnostic skills
• Excellent oral and written communication skills
• Impeccable attention to detail
• Ability to work in a team, and to lead a team through tough challenges
• Driven to succeed in dynamic growing organization
• Flexible attitude to working hours and location
• Full Clean Australian driving license

It would be desirable if you also had experience with:

• Business software tools such as Jira, Confluence, Slack and G-Suite
• Manufacturing software such as manufacturing execution systems
• Linux operating system experience
• Root cause analysis methodologies

About Dexory

Dexory is a rapidly growing company that is revolutionising warehouse operations. Working with major industry leaders in logistics and warehousing, Dexory’s solutions integrate automation, data intelligence and digital twin technology, to make operations cost efficient, less time consuming and more profitable for its customers.

We are thrilled to embark on a period of unprecedented growth as we continue to develop and bring cutting-edge technology to the market. To sustain and amplify our success, we are actively seeking talented individuals who embody our core values of high performance, passion, curiosity and teamwork. We believe that building a diverse and inclusive workforce is key to our collective growth and innovation.

Benefits

Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles:

• Performance: High standards, outstanding results,
• Impact: Big challenges, bigger results
• Commitment: All in, every time
• One team: One mission, shared success

Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision.

AAP/EEO Statement

Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note: We are unable to provide sponsorship or relocation for this role.