Field Service Engineer

NCSL International; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Parental Leave (18 wks)

Volunteer Leave

Wellbeing Day

Life Insurance

Wellness Reimbursement

Employee Assistance Program

Job summary

Johnson & Johnson is seeking a Field Service Engineer to lead end-to-end installation, maintenance and troubleshooting of life-saving heart recovery technology in Australia. You will work with hospitals, distributors and internal teams to deliver a seamless customer experience from Sydney and across APAC.

You will travel across Australia and APAC, maintaining equipment, generating service records and ensuring compliance with medical device standards.

Qualifications

• 3+ years of field service experience in medical devices, biomedical engineering or hospital equipment support.
• Strong hands-on technical expertise across installation, maintenance, troubleshooting and repair of electro-mechanical or software-driven equipment.
• Ability to build trusted relationships with hospitals, distributors and internal teams.

Responsibilities

• Deliver end-to-end field service across Australia and APAC, including installation, maintenance, troubleshooting and upgrades.
• Provide trusted technical support to hospitals, distributors and internal teams for a seamless customer experience.
• Plan and execute service visits with parts, tools, documentation and follow-up actions.
• Maintain accurate service records and assets including equipment history, spare parts and calibration.
• Ensure compliance with medical device standards, SOPs and escalation requirements.
• Contribute to APAC service operations through process improvements, training and global collaboration.
• Support service agreements, including quotations, renewals, and distributor or customer communication.

Skills

Analytical reasoning

Business behavior

Coaching

Communication

Continuous improvement

Cross-functional collaboration

Customer service

Customer support

Customer support operations

Customer support trends

Data gathering and analysis

Facilitation

Incident management

Problem solving

PMO

Service request management

Technical credibility

Tools

SAP

Salesforce

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

Technical Field Service

Job Category:

Professional

All Job Posting Locations:

North Ryde, New South Wales, Australia

Job Description:

About MedTech

Fuelled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalised treatments.

The Opportunity

Lead the way as Abiomed's first dedicated Field Service Engineer in Australia, delivering critical technical support for life-changing heart recovery technology. Own end-to-end installation, maintenance and troubleshooting while building trusted partnerships with hospitals across Australia and APAC. Shape the future of regional service operations by creating smarter processes, tools and workflows from the ground up.

The role is based in Sydney, New South Wales.

Responsibilities

• Deliver end-to-end field service across Australia and APAC, from installation and maintenance to troubleshooting and upgrades.
• Provide trusted technical support to hospitals, distributors and internal teams, ensuring a seamless customer experience.
• Plan and execute service visits with the right parts, tools, documentation and follow-up actions.
• Maintain accurate service records and assets, including equipment history, spare parts, loan devices and calibration.
• Champion quality and compliance by following medical device standards, SOPs and escalation requirements.
• Build the future of APAC service operations through process improvement, training and global collaboration.
• Support service agreement activities, including quotations, renewals, and distributor or customer communication.

About You

• Bring 3+ years of field service experience in medical devices, biomedical engineering or hospital equipment support.
• Apply strong hands-on technical expertise across installation, maintenance, troubleshooting and repair of electro-mechanical or software-driven equipment.
• Build trusted customer relationships through clear, confident communication with hospitals, distributors and internal teams.
• Take ownership and work independently, proactively solving problems and delivering accurate, timely service documentation.
• Thrive in a start-up environment, helping develop practical processes, tools and workflows from the ground up.
• Be ready to travel across Australia and APAC, with a valid driver's licence; SAP, Salesforce or service-process experience is an advantage.

Why Choose Us:

• Competitive remuneration package
• Continuous training and support
• Award-winning leadership development programs
• Inclusive, flexible, and accessible working arrangements
• Equal opportunity employer supporting diversity and inclusion

Our Benefits:

• Up to 18 weeks of parental leave to support new parents
• 4 days of volunteer leave to give back to the community
• Option to purchase up to 2 weeks of additional annual leave for extra time off
• Enjoy a dedicated Wellbeing Day to prioritise self-care
• Global Wellness Reimbursement of $780 per year for healthy eating, exercise, or mindfulness activities
• Access to an Employee Assistance Program for personal and professional support
• Enhanced leave provisions for compassionate (caregiver) leave, providing up to 30 days of additional support
• Life insurance coverage for added peace of mind

And much more...

This position requires frequent travel within ANZ and occasional overseas travel. All applicants must have rights to work in Australia, a reliable car and a valid Driver Licence.

Required Skills:

Preferred Skills:

Analytical Reasoning, Business Behavior, Coaching, Communication, Continuous Improvement, Cross-Functional Collaboration, Customer Service, Customer Support, Customer Support Operations, Customer Support Trends, Data Gathering and Analysis, Facilitation, Incident Management, Problem Solving, Project Management Office (PMO), Service Request Management, Technical Credibility