Field Maintenance Officer, Water

Greater Western Water Limited; Melbourne; On-site; AUD 66,000 - 80,000; Full time

Benefits offered by this job

Gender neutral, 16-week parental leave

Free onsite parking

Free income protection and salary-cont

Access to corporate health insurance

Access to Employee Assistance Program

Safe, inclusive and respectful workpl

Work Life Balance Days (eligible)

Job summary

Greater Western Water Limited in Victoria is seeking a Field Maintenance Officer, Water, to perform planned and reactive maintenance across the water network. You will work as part of a field-based team, inspecting, maintaining, and repairing assets while handling service disruptions and safety requirements.

The role suits someone who enjoys outdoor work and problem-solving. The successful candidate will participate in pre-employment checks and hold relevant licences and certifications as noted,

Qualifications

• Strong customer focus and communication skills to resolve inquiries effectively, ensuring deadlines are met.
• Respond to water network outages, faults and operational incidents
• Experience in practical, hands‑on work in operational environments within utilities or similar industries.
• Proven ability to build and maintain relationships with stakeholders.
• A strong commitment to safety and a positive work culture.
• Any Relevant qualifications i.e. Cert III in Network Operations (desirable but not essential)
• Licenses, such as First Aid, Confined Space, or Forklift certification etc (preferred but not essential).
• Manual driver’s licence desirable (HR licence highly regarded)
• Hold a valid Australian Drivers Licence (required)

Responsibilities

• Perform planned and reactive maintenance on water network assets
• Provide excellent field-based experience and customers care during service disruptions.
• Logging and reporting service updates and maintenance actions using our in-house reporting system
• Ensuring all work adheres to safety standards and organisational policies.
• Continuously improving processes and contributing ideas to improve operations.
• Building strong relationships with internal teams and external service providers.

Skills

Customer focus

Communication skills

Outage response

Problem solving

Stakeholder relations

Safety commitment

Teamwork

Education

Cert III in Network Operations

First Aid Certification

Confined Space Certification

Forklift Certification

Driver's Licence (HR preferable)

Australian Driver's Licence required

Job description

• Perm. full-time opportunity | Work across a diverse water network
• Join our team across depots in the Melbourne Western region
• Salary from $72,793 + 12% super + on-call allowance & mobile phone provided

About Greater Western Water We’re water... and more. GWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne’s CBD to Lancefield in the north and Bacchus Marsh in the west.

Click here to learn more

Benefits

• Gender neutral, 16-week parental leave
• Free onsite parking
• Free income protection and salary continuance insurance
• Access to corporate health insurance deals with major providers
• Access to Employee Assistance Program (EAP)
• Work for an organisation that focuses on creating a safe, inclusive and respectful workplace.
• Eligible full-time employees may access additional Work Life Balance Days, subject to eligibility criteria, helping you prioritise wellbeing and flexibility.

The opportunity Join our Water Network Operations team and play a key role in maintaining the critical infrastructure that delivers safe and reliable drinking water to our customers. As a Field Maintenance Officer, Water, you'll undertake a range of planned and reactive maintenance activities across the water network. Working as part of a field-based team, you'll inspect, maintain and repair water assets, respond to network incidents and help ensure operational and customer service standards are achieved. This is a hands‑on role suited to someone who enjoys problem-solving, working outdoors and contributing to essential services that support our growing communities.

***Remuneration will be commensurate with the skills, experience, qualifications, and licences demonstrated throughout the assessment process.

Responsibilities

• Perform planned and reactive maintenance on water network assets
• Provide excellent field-based experience and customers care during service disruptions.
• Logging and reporting service updates and maintenance actions using our in-house reporting system
• Ensuring all work adheres to safety standards and organisational policies.
• Continuously improving processes and contributing ideas to improve operations.
• Building strong relationships with internal teams and external service providers.

Skills & Experience

• Strong customer focus and communication skills to resolve inquiries effectively, ensuring deadlines are met.
• Respond to water network outages, faults and operational incidents
• Experience in practical, hands‑on work in operational environments within utilities or similar industries.
• Proven ability to build and maintain relationships with stakeholders.
• A strong commitment to safety and a positive work culture.
• Any Relevant qualifications i.e. Cert III in Network Operations (desirable but not essential)
• Licenses, such as First Aid, Confined Space, or Forklift certification etc (preferred but not essential).
• Manual driver’s licence desirable (HR licence highly regarded)
• Hold a valid Australian Drivers Licence (required)

See yourself thrive Our vision for GWW is Thriving People and Country. We aim to be as diverse as the communities we serve and are deeply committed to building a workplace where everybody thrives. We’re supportive, inclusive, and friendly, and value everyone for who they are and what they can bring. We’re seeking applicants across all cultural backgrounds, genders, and abilities, and will make reasonable adjustments as required, so please talk to us about what you need.

The successful candidate will be required to undergo pre-employment checks which will include but not limited to reference checks, medical checks, national police checks, and working rights in Australia. Please note: this role has been classified as a Critical Worker under the Security of Critical Infrastructure (SOCI) Act and GWW’s Critical Infrastructure Risk Management Program. As such, the successful candidate will also be required to undergo additional security clearance checks in line with legislative obligations.

Application close: Thursday, 5 November 2026 or earlier as shortlisting will commence as applications are received.