Field Forklift Mechanic/Service Technician

Crown Equipment Pty Ltd - Australia; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Uniforms provided

PPE supplied

Fully equipped service vans

Van allowances provided

Incentive programs

Safety Recognition Program

Career progression opportunities

Ongoing specialised training

Job summary

Crown Equipment Pty Ltd - Australia seeks a field service technician in Brisbane to service and repair material handling equipment across a dedicated customer base. You will use the latest mobile tools to manage daily work, maintain van inventories, and deliver high-quality customer service.

Join a leading, family-owned forklift service provider offering industry-leading induction, fully equipped service vans, and opportunities for career growth into management or engineering roles.

Qualifications

• Prior experience as a forklift mechanic or service technician will be highly regarded but not essential.
• Ability to perform scheduled maintenance, safety checks, and repairs.
• Demonstrated mechanical aptitude.
• Excellent problem-solving skills.
• Strong attention to detail.
• Ability to work independently and as part of a team.
• Good communication and customer service skills.

Responsibilities

• Servicing and repair of material handling equipment in a dedicated territory and customer base.
• Use field-based mobile technology to manage daily work schedule.
• Maintain service van inventory and deliver professional service at customer sites.
• Record service notes and maintain records of work performed.
• Contribute to quotes and field-based work planning.
• Stay up-to-date with industry trends and technologies.

Skills

Forklift maintenance

Mechanical aptitude

Problem solving

Customer service

Job description

About The Role

Your role will play a significant part in the company's growth and overall success by delivering quality service to our customers whilst performing scheduled maintenance and safety & function checks.

About The Role

Your role will play a significant part in the company's growth and overall success by delivering quality service to our customers whilst performing scheduled maintenance and safety & function checks.

What you will do

• Servicing and repair of material handling equipment in a dedicated territory and customer base - Help Crown build positive customer experiences
• Latest field-based mobile technology to assist you to manage your daily work schedule
• Inventory input on your Company allocated service van & customer sites - Deliver a professional level of service
• Gain experience in dealing with Australia's top tiered customer base
• Join the leading forklift service business in Australia - Yes, that's right, we are the largest forklift service provider in Australia
• Initial 8 Week onboarding and industry leading training program
• Perform routine maintenance & complete service work - Reactive & Planned
• Accurately maintain important service records of work performed by you

Why Crown Equipment?

• Join one of the biggest and still family-owned forklift brands in the world and be paid one of the industry's best rates of pay for service technicians
• Industry leading induction period for complete preparation
• Uniforms, jackets, hats, beanies and PPE are all supplied
• Fully equipped service vans and van allowances provided
• Earn additional money with our industry leading incentive programs
• Safety Recognition Program for safe work practices
• Ability to further your career and expand your profession into roles such as management, other internal roles or even engineering.
• Specialised ongoing training from industry leading professionals

Typical Crown Technician Tasks and Duties

• Conduct customer-focused scheduled and ‘breakdown' services
• Assist in the preparation of field-based quotes for customers through the completion of jobs
• Record notes and file service records appropriately - be a part of the service team and provide high level customer service to help our customers' solve their material handling needs
• Access to industry-leading training and development and grade progression opportunities, including potential opportunities to train less experienced service technicians in more complex aspects of service and repair work in the field
• Maintain up to date technical knowledge, including emerging technologies in automation and telematics.
• Keep up to date with industry trends, new products and services
• Partner with the Company and maximise additional sales and service across a dedicated customer base.

Requirements

• Prior experience as a forklift mechanic or service technician will be highly regarded but not essential
• Ability to perform scheduled maintenance, safety checks, and repairs
• Demonstrated mechanical aptitude
• Excellent problem-solving skills
• Strong attention to detail
• Ability to work independently and as part of a team
• Good communication and customer service skills

What sets us apart?

Crown's history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2, 000 employees reaching a 25 year service milestone globally.

As a Company we want to continue to support our employees to be the best versions of themselves and that's why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals
• Corporate Rates for Private Health Insurance
• An inclusive working environment
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options