Field Forklift Mechanic/Service Technician

Crown Equipment; Townsville City; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Uniforms provided

Fully equipped service vans

Weekly tool allowances

Overtime pay

Industry training

Incentive programs

Safety recognition program

Career progression opportunities

Job summary

Crown Equipment in Townsville is seeking a dedicated Field Based Service Technician to service and repair our material handling equipment across a defined territory. You will use state-of-the-art field technology to manage your daily schedule and ensure customer sites receive high-quality service.

You will perform routine maintenance, safety and function checks, and contribute to a strong customer experience while maintaining accurate service records and progressing through an industry-leading

Qualifications

• Prior forklift maintenance experience is valued but not essential.
• Ability to perform scheduled maintenance, safety checks, and repairs.
• Demonstrated mechanical aptitude and problem-solving skills.
• Strong attention to detail and customer-focused service.

Responsibilities

• Servicing and repair of material handling equipment in a defined territory.
• Perform scheduled maintenance and breakdown repairs as required.
• Maintain service records and prepare field-based quotes.
• Utilise field-based mobile tech to manage work schedule.
• Deliver professional level of service to high-value customers.
• Take part in onboarding and ongoing training programmes.

Skills

Mechanical aptitude

Problem solving

Attention to detail

Communication

Customer service

Independence

Teamwork

Job description

• Overtime additional earnings
• Full Time Field Based Role
• Looking for Mechanically Minded Individuals

Your role will play a significant part in the company’s growth and overall success by delivering quality service to our customers whilst performing scheduled maintenance and safety & function checks.

What you will do:

• Servicing and repair of material handling equipment in a dedicated territory and customer base – Help Crown build positive customer experiences
• Latest field-based mobile technology to assist you to manage your daily work schedule
• Inventory input on your Company allocated service van & customer sites - Deliver a professional level of service
• Gain experience in dealing with Australia’s top tiered customer base
• Join the leading forklift service business in Australia – Yes, that’s right, we are the largest forklift service provider in Australia.
• Initial 8 Week onboarding and industry leading training program
• Perform routine maintenance & complete service work – Reactive & Planned
• Accurately maintain important service records of work performed by you.

Why Crown Equipment?

• Join one of the biggest and still family owned forklift brands in the world and be paid one of the industry’s best rates of pay for service technicians
• Looking to change career paths from other industry sectors like electrical, building sectors? Apply now! – Our training will help you transition your skills into the material handling industry!
• Industry leading induction period for complete preparation
• Uniforms, jackets, hats, beanies and PPE are all supplied
• Fully equipped service vansor weekly tool allowances provided
• Full time rolewith regularly available overtime
• Earn additional money with our industry leading incentive programs
• Safety Recognition Program for safe work practices
• Ability to further your career and expand your professioninto roles such as management, other internal roles or even engineering.
• Specialised ongoing trainingfrom industry leading professionals

Typical Crown Technician Tasks and Duties?

• Conduct customer-focused scheduled and ‘breakdown’ services.
• Assist in the preparation of field-based quotes for customers through the completion of jobs.
• Record notes and file service records appropriately – be a part of the service team and provide high level customer service to help our customers’ solve their material handling needs.
• Access to industry-leading training and development and grade progression opportunities, including potential opportunities to train less experienced service technicians in more complex aspects of service and repair work in the field.
• Maintain up to date technical knowledge, including emerging technologies in automation and telematics.
• Keep up to date with industry trends, new products and services.
• Partner with the Company and maximise additional sales and service across a dedicated customer base.

How you can apply

Submit your Resume with details about your work experience and qualifications via the ‘Apply Now’ button.

• Prior experience as a forklift mechanic or service technician will be highly regarded but not essential
• Ability to perform scheduled maintenance, safety checks, and repairs
• Demonstrated mechanical aptitude
• Excellent problem-solving skills
• Strong attention to detail
• Ability to work independently and as part of a team
• Good communication and customer service skills

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally.

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.