Field Engineer I Adelaide Metro

nbn® Australia; Adelaide; On-site; AUD 90,000 - 120,000; Full time

Job summary

nbn is seeking a Field Engineer based in Adelaide to join the Adelaide Metro Networks team. You will represent Field Services in field-based assurance and build activities for the core network, supporting Ethernet, DWDM, switching and HFC upgrades while conducting field audits.

The role involves frequent intra- and interstate travel, after-hours work, and an on-call roster to respond to urgent escalations. A strong focus on FTTP knowledge is advantageous.

Qualifications

• Experience in maintaining/restoring field network infrastructure.
• Strong understanding of Ethernet/DWDM/HFC architectures and operations.
• Familiarity with FTTP technologies and field deployment processes.

Responsibilities

• Provide field-based assurance and build activities for core network.
• Support Ethernet, DWDM, switching, and HFC upgrades in the field.
• Conduct field audits and monitor connect quality and partner performance.
• Manage after-hours support, on-call escalations, and travel across regions.
• Oversee on-site maintenance and upgrades of active and passive network elements.

Skills

Field-based troubleshooting

Network assurance

FTTx knowledge

Travel flexibility

Tools

DWDM equipment

Ethernet switching

HFC infrastructure

Job description

An exciting opportunity has presented itself to join the NBN Adelaide Metro Networks team as a Field Engineer.

The Field Services (FS) Team within Chief Operations Business Unit, provides Field Workforce capabilities across all technologies for, Service Activation, Service Assurance, Network Assurance, Network Maintenance, Customer Complaints linked with Network faults and Quality Inspection.

A bit about your role

Based in Adelaide, your new role as a Field Engineer will focus on representing NBN's Field Services team in all field-based assurance and build activities specifically related to the core network. You will be responsible for supporting Ethernet, DWDM, switching, HFC, network integration, augmentation, and upgrades, as well as conducting field audits and ensuring connect quality and Delivery Partner performance across services.

This role demands high-level field support, which will include frequent intra & interstate travel (often at short notice), scheduled after-hours work, and participation in an on-call roster to respond to urgent escalations.

This role involves field management and network assurance across NBN's passive and active infrastructure, with a strong emphasis on HFC (Hybrid Fibre-Coaxial) DWDM, Ethernet and routing. The successful candidate will be responsible for overseeing assurance activities and executing network element upgrades on the active network. The role demands on-site technical support, resolution of escalations, and a deep understanding of Core network, HFC architecture, RF fundamentals and operations. Familiarity with FTTP technologies and a robust grasp of HFC systems would be highly beneficial to ensure effective network performance and upgrade delivery.

A bit about you

The ideal candidate will have a strong technical background in maintaining and restoring network infrastructure, with hands-on experience in field-based assurance and fault resolution. Expertise in FTTx technologies such as FTTP is advantageous, but an understanding of network assurance protocols across technologies like Ethernet, DWDM, GPON and HFC architecture and operations is essential particularly building/commissioning outside plant network equipment i.e.: Nodes, Amps and passive devices.

You’ll be a natural problem solver with a methodical approach to troubleshooting and escalation management. The role requires a quick learner who can adapt to evolving technologies and field conditions. Flexibility, resilience under pressure, and the ability to manage competing priorities are key traits. You’ll also be a highly organised team player who brings a constructive mindset and a proactive approach to challenges and capable of thriving in a dynamic and fast-paced field environment.

Life at nbn

To be part of nbn is to be part of something bigger. There's so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia's best fibre infrastructure into homes and businesses, plus places and things, everywhere. We're continuing to create Australia's network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don't hesitate to contact us by emailing [e-mail] or calling our Recruitment Accessibility Enquiry Line at [phone]. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

Please note that this role is a Permanent opportunity. To be eligible for this role, you must have full working rights in Australia.