Field Engineer

Vocus; City Of Stirling; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work environment

Flexible hours

Employee discounts on energy, mobile,

Vocus leave entitlements (5 extra days

Study assistance

Job summary

Vocus, Australia’s specialist fibre and network solutions provider, is seeking a Field Engineer to install, commission and maintain customer access and core networks across Transmission, IP and Voice services. You will lead network builds, diagnose faults to SLA, and manage external plant with a focus on safety and customer satisfaction.

You will work in a hybrid environment with flexible hours, supporting a diverse team and contributing to projects that shape Australia’s telecommunications

Qualifications

• Experience in construction, operation and maintenance of optical fibre networks.
• Understanding of IP, SDH, DWDM and xPON transmission equipment.
• Experience working with external plant (fibre, pits and ducts).
• Experience managing sub-contractors in telecom environments.
• Proven ability to interact with customers, colleagues, contractors and visitors.
• Strong relationship management and customer service mindset.

Responsibilities

• Install and commission network equipment within schedule and budget.
• QA of network builds including internal and external plant.
• Diagnose and rectify faults to meet SLA.
• Minimise unplanned outages and ensure prompt restoration after outages.
• Maintain network assets and safekeeping across regions.
• Coordinate and mentor staff and contractors in service-threatening situations.
• Participate in 24/7 on-call support roster.

Skills

Optical fibre networks

IP, SDH, DWDM, xPON

External plant management

Sub-contractors management

Stakeholder relations

Autonomy and decision making

Problem solving and judgment

Safety leadership

Written communications

Education

Telecommunications qualifications (Cert III/Cert IV/Assoc Dip, Diploma)

Job description

43 King Edward Rd, Osborne Park WA 6017, Australia

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?

We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!

The Opportunity

As a Field Engineer, you'll provide expertise in the installation, commissioning and maintenance of customer access and core networks; including Transmission, IP and Voice networks and services.

What you'll be responsible for

• Network equipment installation and commissioning within schedule and on budget.
• QA of Network build including internal and external plant
• Diagnose and rectify faults on the network within SLA
• Ensure no unplanned network outages
• Inspect, observe and perform maintenance programs for the network to ensure it is maintained in optimal condition.
• Ensure that network restoration following any un-scheduled outage is achieved with minimum interruption to the operation of the network.
• Ensure that all planned network augmentation/upgrades are achieved with minimum disruption and with the customer satisfied.
• Maintain and protect all network assets in allotted regions.
• Ensure all easement/property owners/occupiers are aware of, and respect, the network components that lie on their property.
• Ensure all property owners are aware of and understand their responsibilities to the assets of the network, to minimise any damage.
• Ensure any damaged/stolen assets, ie solar panels, marker posts, CEV compounds, etc. are replaced in a timely manner
• Develop, coordinate and mentor staff and contractors in overcoming all service threatening and service failure situations.
• Participation in 24/7 on-call support roster

What you'll bring to the role

*Must Be an Australian Citizen As You Will Need to Be Eligible to Gain a Government Security Clearance - Nv1 ***

*You Must Be Comfortable with Working 24/7 Support Roster (on Call Roster) ***

• Extensive experience in construction, operation and maintenance of optical fibre telecommunications networks in all environments.
• Detailed understanding and skilled in the interpretation of telecommunication network deigns.
• Working knowledge of IP, SDH, DWDM and xPON transmission equipment and DC Power system.
• Practical knowledge of external plant, ie. Fibre, pit and pipe.
• Sound understanding of the operating capabilities and characteristics of operating devices used in telecommunications optical fibre transmission networks.
• Extensive experience in the use and management of sub-contractors in the telecommunications environment.
• Sound experience working with the public and other stakeholders in the delivery and repair of telecommunication network assets.
• Relationship management - ability to interact effectively with colleagues, clients, third party contractors and visitors, and a commitment to providing a high level of client service.
• Ability to work autonomously, being confident to make decisions within own area of responsibility.
• Demonstrated ability to analyse issues, solve problems by applying high level judgment.
• Sound leadership and safety management.
• Well-developed written communications skills (prepare correspondence reports, submissions).
• Ability to work 24/7 support roster (on call roster)
• Tertiary qualifications in Telecommunications (Cert III/Cert IV/ Assoc Dip, Diploma)

What We Offer

Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

• Diverse and dynamic teams with a supportive and inclusive culture.
• Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
• Flexible hours and a hybrid working environment
• Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
• Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more.
• Study assistance programs to excel your personal growth, learning and development.
• Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.

We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.

With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.

About Us

As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.

We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.

If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.

43 King Edward Rd, Osborne Park WA 6017, Australia