Feedback and Information Officer

Department of Justice; Perth; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible working arrangements

Career pathway opportunities

Learning and development opportunity

Health and wellbeing programs

Job summary

Department of Justice in Western Australia is seeking a dynamic Feedback and Information Officer to join the Public Trustee's executive team to manage and draft responses to feedback and correspondence, and to edit, update and maintain publications, social media, website content and other digital assets.

This hands‑on role focuses on delivering clear, engaging content for clients, staff and stakeholders, while coordinating with colleagues and external partners to support flexible, accessible

Qualifications

• High level writing and editing skills – able to craft clear, engaging content for a wide range of audiences and channels.
• Effective interpersonal skills – able to engage well in verbal communication and build and maintain effective collaborative relationships across teams and with stakeholders.
• Demonstrated organisational and coordination skills – able to manage competing priorities and deliver high quality work within short timeframes and under pressure.

Responsibilities

• Manage and draft responses to feedback and correspondence.
• Edit, update and maintain publications, social media, website content and other digital assets.
• Develop, manage and deliver internal and external communication services, publications and promotions.
• Work closely with stakeholders and the broader team to ensure clear, consistent messaging.

Skills

High level writing

Editing skills

Interpersonal skills

Organisational skills

Job description

About The Role

We’re looking for a dynamic communicator to join our high performing Executive team to manage and draft responses to feedback and correspondence; and edit, update and maintain publications, social media, website content and other digital assets of the Public Trustee.

This is a permanent, full time vacancy.

About The Role

We’re looking for a dynamic communicator to join our high performing Executive team to manage and draft responses to feedback and correspondence; and edit, update and maintain publications, social media, website content and other digital assets of the Public Trustee.

As a Feedback and Information Officer, you'll play a key role in supporting clear, consistent and engaging content that connects with our clients, staff, stakeholders, and community.

This hands‑on role is perfect for someone with the energy and drive to develop, manage and deliver internal and external communication services, publications and promotions, while working closely with stakeholders and the broader team.

Suitability Requirements

• High level writing and editing skills – able to craft clear, engaging content for a wide range of audiences and channels.
• Effective interpersonal skills – able to engage well in verbal communication and build and maintain effective collaborative relationships across teams and with stakeholders.
• Demonstrated organisational and coordination skills – able to manage competing priorities and deliver high quality work within short timeframes and under pressure.

Eligibility

To be eligible for appointment to permanent positions in the West Australian Public Sector you must be an Australian citizen or have permanent resident status in Australia.

Benefits And Opportunities

• Flexible working arrangements.
• Christmas Closedown.
• Career pathway opportunities.
• Learning and development opportunity programs.
• Health and wellbeing programs including Fitness passport providing a wide range of gym, pool, and fitness Centre discounts available for employees and their families.

Check out the attached Applicant Information Pack to find out other benefits of working for Justice.

Subsequent Vacancies

Applicants found suitable but not recommended for this vacancy, may be considered for subsequent similar vacancies for a period of twelve (12) months, in accordance with section 7d of the Commissioner’s Instructions No.48 – Recruitment, Selection and Appointment to Permanent Vacancies, and section 9d of the Commissioner Instructions 49 - Recruitment, Selection and Appointment to Fixed Term Vacancies. Permanent, fixed term, full time and part time appointments may be offered in the Perth Metropolitan area during this period.

For Further Job Related Information

If you would like further information regarding the vacancy, please contact the Public Trustee Executive Officer on [phone] for a confidential discussion.

Equity and Diversity

The Department of Justice is committed to building a diverse, inclusive and accessible workplace that reflects the community we serve. We strongly encourage applications from people of all backgrounds and experiences.

Aboriginal and Torres Strait Islander applicants can access support by following this link.

Reasonable adjustments are available throughout the recruitment process. For a confidential discussion about support or adjustments, please contact the person listed above or email [e-mail].