Fashion Customer Care Pro Elevate Experience

KIVARI; Sydney; On-site; AUD 65,000 - 78,000; Full time

Benefits offered by this job

Birthday day off

Monthly team lunch

EAP support

Career growth

Employee discount

Uniform allowance

Job summary

KIVARI is a Sydney-based fashion brand seeking a Customer Care Specialist to be the voice of the company for customers. You will resolve enquiries with care, spot opportunities to delight, and help shape a customer experience our community loves.

You will manage customer support across AU/US/UK, optimise Gorgias, identify upsell opportunities, and contribute to a data-driven approach to the customer journey.

Qualifications

• 2+ years in customer care within fashion or retail.
• Experience using helpdesk platforms (Gorgias or Zendesk).
• Experience with Shopify for order management, refunds and returns.

Responsibilities

• Respond promptly and professionally to customer enquiries across email, live chat and social media.
• Maintain and optimise the Gorgias platform with tickets tagged, tracked and resolved on time.
• Identify upselling and cross-selling opportunities during interactions.
• Collect and analyse customer feedback and share insights with teams.
• Deliver regular reports on care performance using available tools.
• Review and refine customer care processes to lift efficiency.

Skills

Customer service

Communication

Problem solving

Multi-tasking

Upselling

Attention to detail

Education

Relevant qualifications in Fashion or Customer Service

Tools

Gorgias

Zendesk

Shopify

Klaviyo

Job description

KIVARI is a Sydney-based fashion brand seeking a Customer Care Specialist to be the voice of the company for customers. You will resolve enquiries with care, spot opportunities to delight, and help shape a customer experience our community loves.

You will manage customer support across AU/US/UK, optimise Gorgias, identify upsell opportunities, and contribute to a data-driven approach to the customer journey.