Fan Services & Precinct Activations Lead (H/F)

Rugby World Cup Australia; Sydney; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Wellbeing initiatives

Lunch & Learn sessions

On-site facilities

Team events

Job summary

Rugby World Cup Australia is seeking a Fan Services & Precinct Activations Lead to join the Fan Experience team. Based in Sydney, Brisbane, Melbourne, Perth or Adelaide, you will plan and deliver fan services programs and precinct activations that enhance the spectator journey inside and around venues.

You will coordinate with internal teams to ensure accessibility, inclusivity and engaging fan experiences, while managing timelines, stakeholder relationships and event delivery across multiple

Qualifications

• 2-3 years’ experience delivering major sporting events, live events, festivals or large-scale public events.
• Experience coordinating end-to-end projects with multiple stakeholders, suppliers or workstreams.
• Knowledge of accessibility or guest/consumer experience principles is advantageous.
• Excellent communication and interpersonal skills with ability to build relationships.
• Willingness to travel and work outside standard hours to support delivery.

Responsibilities

• Support planning and delivery of Fan Services programs across venues and host cities, including accessibility and information services.
• Maintain fan journey maps and planning docs to align touchpoints across operations and communications.
• Champion inclusivity and accessibility for all fan groups.
• Contribute to stadium precinct activation planning with agencies, including entertainment and sponsor activations.
• Collaborate with City Operations, Marketing, Operations, Workforce, Commercial and Ticketing for an integrated fan experience.
• Coordinate project plans, timelines, and action registers to keep deliverables on track.

Skills

Event delivery

Stakeholder management

Accessibility knowledge

Communication

Travel flexibility

Job description

Rugby World Cup Australia (RWCA) is proud to deliver one of the world’s most iconic sporting events - Men’s Rugby World Cup 2027. More than a tournament, it’s a celebration of Rugby’s spirit, Australia’s culture, and the power of sport to unite and inspire communities around the world.Rugby World Cup Australia is seeking a Fan Services & Precinct Activations Lead to join the Fan Experience team and play a key role in delivering exceptional fan experiences throughout Rugby World Cup 2027. Reporting to the Fan Services & Precinct Activations Manager and based in either Sydney, Brisbane, Melbourne, Perth or Adelaide, this role will support the planning, coordination and delivery of fan services programs and stadium precinct activations that enhance the spectator journey both inside and around tournament venues.

Key responsibilities include but are not limited to:

• Support the planning and delivery of Fan Services programs across tournament venues and host cities, including but not limited to; accessibility services, stadium information services and general public services.
• Maintain fan journey maps and planning documentation, ensuring fan touchpoints are aligned across tournament operations and communications.
• Champion inclusivity and accessibility within Fan Services by ensuring all fan groups have a safe, welcoming and enjoyable experience
• Contribute to stadium precinct activation planning alongside our appointed agency, including entertainment programs, sponsor activations, cultural programming and other interactive fan engagement initiatives.
• Work collaboratively with internal functional areas including City Operations, Marketing, Operations, Workforce, Commercial and Ticketing to support an integrated fan experience.
• Coordinate project plans, timelines, meeting schedules and action registers to ensure key deliverables remain on track.

Qualifications & Experience

• 2-3 years’ experience delivering major sporting events, live events, festivals, entertainment, production or large-scale public events.
• Experience supporting the planning and delivery of end-to-end projects involving multiple stakeholders, suppliers or operational workstreams
• Knowledge of accessibility, guest or consumer experience or event operations principles is advantageous.
• Strong organisational skills, with the ability to manage competing priorities, maintain attention to detail and work across multiple collaborative projects simultaneously.
• Excellent communication and interpersonal skills, with the confidence to build productive relationships with internal and external stakeholders.
• Experience coordinating meetings, tracking deliverables and supporting project plans in a fast-paced environment.
• Passion for delivering exceptional experiences for customers, fans and event attendees on a global scale.
• A proactive and team-oriented approach, with a willingness to take ownership of tasks and support colleagues to achieve shared outcomes.
• Flexibility to travel as required, and willingness to work outside standard business hours, including evenings and weekends, to support activities and tournament delivery.

Why You’ll Love It Here

• Fixed-term contract offering unique exposure to the delivery of a world-class sporting event.
• Flexible ways of working: Enjoy a hybrid work model with four days per week in the office (Monday to Thursday), transitioning to full-time in the office as tournament delivery approaches.
• Prime CBD location: Work from our modern Sydney headquarters opposite Hyde Park, just a short walk from Town Hall Station and surrounded by great cafés, restaurants and public transport options.
• Wellbeing matters: Access weekly fresh fruit, wellbeing initiatives and regular Lunch & Learn sessions designed to support your personal and professional growth.
• Locker room ready: Take advantage of on-site showers, fresh towels and premium Dyson hair tools to help you refresh and recharge throughout the day.
• A connected team culture: Join a collaborative and social workplace with regular team events, celebrations and weekly catch-ups that recognise success and foster connection.
• Be part of something extraordinary: Play a key role in delivering the Men’s Rugby World Cup 2027, one of the world's largest sporting events, and help create a lasting legacy for rugby in Australia.
• Australia’s hosting of the Rugby World Cup is a once-in-a-generation opportunity to grow the game, celebrate our people and culture, and deliver lasting social and economic impact. At the heart of our mission is diversity, inclusion, and legacy ensuring Rugby’s growth benefits all and inspires a new generation of players, fans, and communities. Join us in shaping an unforgettable celebration of Rugby, culture, and community.

All applicants need to be able to obtain their own unlimited working rights in Australia. This opportunity does not include a relocation package; applicants should be prepared to be based in the role location at their own expense.

Rugby World Cup Australia is committed to building a diverse workforce and therefore strongly encourages applications from underrepresented groups.

We are committed to equality and inclusion and welcome applications from all individuals, regardless of their background and are happy to provide reasonable accommodations during the recruitment process.

We strive to be a diverse and inclusive workplace, which reflects the global sport we want to be and where everyone can be themselves and feel they belong.