Family Support Specialist - Birthing in Our Community (BiOC)

Aboriginal & Torres Strait Islander Community Heal; Brisbane; On-site; AUD 95,000 - 116,000; Full time

Benefits offered by this job

Salary packaging options

Company laptop & mobile phone

Flexible rostering hours

Professional development (LinkedIn+)

Employee Assistance Program

Annual staff events

Job summary

ATSICHS Brisbane is hiring a Family Support Specialist for the Birthing in Our Community (BiOC) program in Brisbane. The role focuses on culturally safe, wrap-around support for Aboriginal and Torres Strait Islander families across pregnancy, birth and postnatal stages.

You will work within a team to deliver targeted interventions, coordinated care, and family empowerment, including liaising with midwives and service providers to improve maternal and infant health outcomes.

Qualifications

• Bachelor’s degree in social work, health or related field with 4 years’ case management experience.
• Diploma in Community Services, Social Work or related field with 6 years’ case management experience.
• Exceptional case management skills, including writing ability, organization and time management.
• Ability to engage with external stakeholders (e.g., Child Safety, Schools, Hospitals) to activate wrap-around care.
• Current Working with Children Card (Blue Card) or be eligible to apply.

Responsibilities

• Support families in crisis using targeted interventions to build coping skills.
• Build relationships with clients through micro-counselling techniques and supportive communication.
• Deliver culturally appropriate health promotion and parenting education to BiOC families and mothers.
• Ensure safety responses are documented and coordinated with the Line Manager.
• Facilitate Narrative Assessment Tools and ensure client voices are embedded in assessments.
• Coordinate with midwives and care providers to support antenatal, postpartum and infant development periods.
• Assist families to access paediatric, dental and other specialist services as needed.

Skills

Case management

Social work

Communication

Stakeholder engagement

Education

Bachelor’s degree in social work/related field

Diploma in Community Services/related field

Job description

Family Support Specialist - Birthing in Our Community (BiOC)

Job Type: Permanent - Full Time

Location: Brisbane

Job Category: Community Services and Development

About

ATSICHS Brisbane delivers health care and community services that are culturally safe and built around the needs of Aboriginal and Torres Strait Islander peoples in the Brisbane and Logan regions. We are a community-owned not-for-profit organisation, started over 50 years ago to improve health outcomes for our people, our way. Through offering wraparound services, we support the physical, social, emotional, cultural and spiritual wellbeing of our people. We are working towards a future where our community thrives.

You can access the full Position Description by visiting our website under "Join Our Team”.

The Birthing in Our Communities (BiOC) program provides a coordinated and culturally safe support system for Aboriginal and Torres Strait Islander families during pregnancy and childbirth. By offering a comprehensive mix of services tailored to family and community needs, we aim to build family capacity, strengthen community connections, and safeguard the wellbeing of children. At ATSICHS, through holistic case management, and collaboration with multiple service providers, BiOC empowers families to navigate challenges, develop essential life skills, and access therapeutic support to improve maternal and infant health outcomes for Aboriginal and Torres Strait Islander Families. The program also engages with families involved in the child protection system, working to address safety concerns, facilitate reunification, and support positive outcomes for children and their families.

Duties

• Support families in crisis - by delivering targeting and brief interventions that build the individual client's ability to regulate and cope with stress and family pressures.
• Build strong relationships with clients through effective micro-counselling techniques (body language, voice tone, active listening) and delivering unconditional positive regard in removing shame or blame perceptions of client beliefs.
• Facilitate evidence-based and culturally appropriate health promotion and parenting education to BiOC mothers, families and FSW's - both individual and group settings as outlined by the manager.
• Deliver immediate safety assessment and safety responses, documented and approved by the Line Manager, in instances of domestic and family violence, self-harm/mental health, and child abuse.
• Facilitate ATSICHS ‘Narrative Assessment Tools’ completed in full by client ensuring the voices of clients are imbedded in their assessment. Facilitate conversations and introspection on all assessment domains.
• Ensure families are provided care throughout pregnancy, birth, and postnatal period, in collaboration with clients’ assigned midwives and appropriate care service providers. Ensure client is supported through the 3 stages of BiOC schedule of care - Antenatal Care, Postpartum Care and Infant Development.
• Ensureall children meet developmental milestones by facilitating family access to ATSICHS paediatric/Mums and Bubs medical services, including access to specialist allied health supports.
• Enrolment in Kindergarten and family participation in early years playgroups.
• Improvefamily health by coordinating to ATSICHS medical clinics for annual preventative health assessments.
• Improvefamily dental care by coordinating to ATSICHS dental clinics for annual preventative dental check-up.
• ReduceAOD substance misuse and domestic and family violence through access to coordinated specialist treatment services.

Culture

• Everything we do is driven by a deep connection to Aboriginal and Torres Strait Islander peoples.
• We’re united in our purpose to improve lives, strengthen families, and support our communities to thrive.
• We embrace innovation, new technologies, and evidence-based approaches to meet the evolving needs of our community.
• You’ll be supported by a welcoming culture where your voice is heard, your strengths are valued, and your wellbeing matters.
• We celebrate achievements, value collaboration, and make work an enjoyable and fulfilling place to be.
• Starting salary of $105,673 + 12% super.
• Permanent Full-Time role.
• Company laptop & mobile phone.
• Salary package up to $15,900 net and add Entertainment Benefits up to $2,649 every Fringe Benefits Tax (FBT) year.
• Flexible rostering hours/9 day fortnight options available.
• Work for an organisation that values growth and innovation to provide culturally safe community and health care.
• You’ll be supported with training, access to learning and development opportunities (including LinkedIn Learning) as well as career progression pathways.
• Employee Assistance Program — access up to six free and confidential sessions in any two-year period.
• Annual staff gathering, team building days, and team social gatherings.

Desired Skills and Experience

Required

• Bachelor's Degree in social work, Human Services, Social Science, Health, Allied Health, Youth Work, Community Services, Family Intervention, Criminology or relevant social services field with 4 years' case management experience in family support, child protection, youth support, housing or related field.

OR

• Diploma in Community Services, Social Work, Human Services, Child and Family, Allied Health, Youth Work, Child and Family Intervention, or relevant social services field with 6 years' experience in a case management role in family support, child protection, youth support, housing or relevant field.

AND

• Exceptional case management skills, including grammatical writing ability, personal organisation and time management, and execution of services according to the model of care phases of work.
• Demonstrated ability to create new social work theoretical frameworks of practice, aligned with ATSICHS values. Ability to coach other staff on client interventions that build client motivation, insight and acceptance, self-awareness, decision-making (agency), and sustainable behaviour change.
• Ability to apply technical knowledge of relevant legislation (child protection/housing/youth justice, etc). Ability to critique and problem-solve legislative grey zones, while managing organisational and child/client harm risks.
• Ability to proactively engage with and develop strong working relationships with and to influence decisions of external stakeholders, including Child Safety, Youth Justice, Schools, and Hospitals.
• Ability to identify, refer and connect through systems panel coordination to numerous internal ATSICHS programs and services to activate wrap-around care for clients, trading-off and negotiating resources across the organisation and between other teams to achieve client impact.

Additional Requirements

• Valid National Police Certificate.
• Current Working with Children's Card (Blue Card) or be eligible to apply.
• Current Driver's Licence.
• Evidence of Work Rights.
• Travel to work in the community on a regular basis.
• Immunisations Category B.

Other Information

ATSICHS Brisbane is committed to promoting the wellbeing, protection, and cultural safety of all children and young people. Our recruitment and screening practices reflect our zero-tolerance approach to child abuse and our dedication to creating culturally secure environments where children feel safe, respect, and empowered.