Family Violence Support Worker

The Salvation Army; Darwin; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

NFP salary packaging up to $15,900 tax

Entertainment benefit up to $2,650 tax

Flexible working arrangements

Employee Assistance Program

Discounted health and fitness programs

Up to 8 weeks of purchased leave

Job summary

The Salvation Army in Darwin Region is seeking two Family Violence Support Workers to join the NT Family Violence Services team. These permanent full-time roles support women and children through crisis response, safety planning, and practical assistance within a safe, empowering environment.

Based in Darwin Region, reporting to the Team Leader, roles align with SCHADS Level 4. The Salvation Army offers diverse benefits and a supportive culture committed to helping survivors rebuild their lives.

Qualifications

• Certificate IV in Community Services or equivalent experience.
• Experience in community services, family violence, homelessness or related sector.
• Trauma-informed and client-centred support.

Responsibilities

• Build positive, trusting relationships to promote safety and wellbeing.
• Provide compassionate support to women and children accessing services.
• Assist with intake, risk assessments, safety planning and referrals.
• Support clients to implement case plans and achieve goals.
• Advocate for and connect clients with community services, housing, health.

Skills

Communication

Interpersonal skills

Relationship-building

Trauma-informed care

Client-centred approach

Resilience

Integrity

Calm under pressure

Education

Certificate IV in Community Services

Equivalent experience

Job description

Number of Positions Available:

1

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Family Violence Support Worker

Full-time | Darwin Region, NT | SCHADS Level 4

Why this role matters

The Salvation Army's Family Violence Services in the Northern Territory supports women and children who have experienced, or are currently experiencing, family violence. Through our refuge and community-based programs, we provide safe, welcoming and supportive environments where victim survivors can begin to heal, rebuild their lives and work towards a future free from violence.

As a Family Violence Support Worker, you will play an important role in providing practical support, encouragement and stability during some of the most challenging times in a person's life. Every day brings the opportunity to help women and children feel safe, supported and empowered as they work towards greater wellbeing, independence and hope for the future.

About the role

We are seeking two passionate Family Violence Support Workers to join our NT Family Violence Services team, with positions being based in the Darwin Region. Working alongside Specialist Family Violence Practitioners and Team Leaders, you will support women and children accessing our services through crisis response, safety planning, case management support and practical assistance. You will play an important role in helping clients navigate challenges, access services and work towards achieving their individual goals in a safe and supportive environment.

These are permanent full-time positions within Family Violence Services, reporting to the Team Leader. Pay is in accordance with SCHADS Level 4.

How you will make an impact

• Build positive and trusting relationships that promote safety, empowerment and wellbeing
• Provide compassionate and responsive support to women and children accessing Family Violence Services
• Assist with intake, risk assessments, safety planning and referrals
• Support clients to implement case plans and achieve their identified goals
• Advocate for and connect clients with community services, housing, health and other supports
• Assist with crisis responses and practical support needs
• Maintain accurate client records and documentation
• Identify and elevate risks to ensure client and staff safety
• Contribute to the day-to-day operation of Family Violence programs and refuge services
• Work collaboratively with colleagues and stakeholders to achieve positive outcomes for clients
• Help create safe, inclusive and culturally respectful spaces where women and children feel heard, valued and supported

What you will bring

• Certificate IV in Community Services, Welfare, Community Development or a related field, or equivalent experience
• Experience working within community services, family violence, homelessness or a related sector
• A genuine passion for supporting women and children experiencing vulnerability and crisis
• Demonstrated ability to provide trauma informed and client-centred support
• Strong communication, interpersonal and relationship-building skills
• Sound organisational skills and the ability to manage competing priorities
• Strong written and digital record-keeping skills
• Resilience, integrity and the ability to remain calm and professional in challenging situations
• Working with Children Check (Ochre Card)
• NT Driver's Licence
• First Aid Certificate or willingness to obtain

What we offer

• NFP salary packaging benefits up to $15,900 tax free and Entertainment Benefit up to $2,650 tax free
• Flexible working arrangements
• Employee Assistance Program
• Financial, retail and lifestyle discounts
• Discounted health and fitness programs
• Up to 8 weeks of purchased leave per year
• Generous parental leave
• Up to 5 days paid leave to support TSA programs
• A supportive, inclusive culture with passionate team members
• The opportunity to make a meaningful difference in the lives of women and children

Applications will close as soon as a suitable candidate is secured.