Family Violence Case Manager

Djirra; Traralgon; On-site; AUD 105,000 - 106,000; Full time

Benefits offered by this job

Salary packaging options

Generous leave provisions

Employee Assistance Program

Access to company vehicles

Cultural awareness training

ADO program

Job summary

Djirra invites applications for an Indigenous-led Individual Support Services role in Traralgon to support Aboriginal women and their children impacted by family violence. You will deliver trauma-informed, culturally safe casework and coordinate services to move clients toward safety and healing.

Reporting to the Team Leader of Intensive Case Management, you will work within a MARAM framework, supporting clients through short- and longer-term needs with sensitivity and confidentiality.

Qualifications

• Experience applying culturally safe, trauma-informed approaches.
• Ability to complete accurate case notes and documentation.
• Understanding of confidentiality and mandatory reporting obligations.

Responsibilities

• Provide culturally safe, collaborative casework support to Aboriginal women and children affected by family violence.
• Undertake risk assessment, case planning, risk management, and safety planning per MARAM.
• Collaborate with ACCOs and services to deliver holistic support.
• Facilitate referrals to mental health, housing, and AOD services.
• Maintain case notes, correspondence, and reports for accountability.
• Assess eligibility for Family Violence Flexible Support Packages.
• Participate in supervision, meetings, and professional development.
• Build strong relationships across internal programs and external agencies.

Skills

Cultural safety

Trauma-informed practice

Report writing

MS Office

Education

Tertiary qualifications in Social Work, Community Development, or related discipline

Tools

SHIP (compliance reporting)

Job description

• Generous SCHCADS Award salary on offer - SCHCADS Level 5, Pay Point 1 $105,577.68 pa
• Full time, ongoing
• Join Djirra’s Individual Support Services team and support Aboriginal women and their children impacted by family violence. In this role, you’ll provide compassionate, trauma informed, and culturally safe support — helping women achieve safety, stability, and healing through strength based casework and holistic care.

About the Role

The Individual Support Services team provides intensive support services to Aboriginal women who are experiencing or have experienced family violence and are at risk of further harm. The team’s interventions range from short-term crisis responses to long-er-term intensive case-management. The team is also responsible for the provision of financial support to Djirra clients who fit the criteria via the Brokerage Program.

Reporting to the Team Leader of Intensive Case Management, you'll walk alongside Aboriginal and Torres Strait Islander women and children who are often navigating multiple, complex challenges. Using a client-centred, strength-based approach grounded in the Multi Agency Risk Assessment and Management Framework (MARAM) and a trauma-informed lens, you'll help clients move toward safety and healing.

What you'll do

• Provide culturally safe, collaborative casework support to Aboriginal and Torres Strait Islander women and their children affected by family violence.
• Undertake comprehensive risk assessment, case planning, risk management, and safety planning in line with the MARAM framework.
• Collaborate with other Aboriginal Community Controlled Organisations (ACCOs), specialist family violence services, and broader agencies to deliver holistic support.
• Facilitate referrals to services such as mental health, housing, and alcohol and other drug support.
• Maintain accurate case notes, correspondence, and reports to support quality service delivery and accountability.
• Assess eligibility for and administer Family Violence Flexible Support Packages.
• Participate in supervision, team meetings, reflective practice, professional development, and relevant network meetings and forums.
• Build strong, collaborative relationships across internal programs and external agencies.

Who you are

• You have a strong understanding of the Victorian Aboriginal community and the impact of family violence on Aboriginal women.
• You understand family violence within an Aboriginal cultural framework, centring the experiences and gendered nature of violence against Aboriginal women. Aboriginal women with relevant skills and experience are strongly encouraged to apply.
• You're committed to engaging effectively with disadvantaged women experiencing family violence, bringing a flexible, non-judgemental, and empowering approach.
• You can work both independently and as part of a collaborative team in a demanding environment.
• You bring sound interpersonal, verbal, and written communication skills, and can prepare clear reports and documentation.
• You understand the complexities of confidentiality and mandatory reporting obligations.
• You're comfortable using MS Office and other data systems, and confident picking up new platforms (e.g. SHIP for compliance reporting).
• You have a flexible, positive approach to working hours, including occasional after-hours work.

Aboriginal and/or Torres Strait Islander people are strongly encouraged to apply.

Requirements

Essential

• Tertiary qualifications in Social Work, Community Development, or related discipline
• A Victorian Employees Working with Children’s Check card or willing to obtain one
• Willing to obtain a Police Check at Djirra's expense
• Driver’s License

Desirable

• At least 2 years’ experience in the family violence sector, preferably with Aboriginal and Torres Strait Islander women would be highly regarded.

Benefits

• Attractive salary packaging options (including meals and entertainment)
• Generous leave provisions apply and annual leave loading
• Employee Assistance Program with supportive, confidential counselling for personal and work concern
• Collaborative and inclusive team
• Additional paid leave for end of year office closure period
• Access to company vehicles for any work related travel
• Cultural awareness training both formal and informal settings is provided
• Accrued Day Off (ADO) Program available to full time staff

Please note this role may close prior to the advertised closing date (if applicable) if a suitable applicant is identified, or if we receive a high volume of quality applicants.