Family Support Worker - Wellbeing

Save the Children; Mount Isa City; On-site; AUD 80,000 - 90,000; Full time

Benefits offered by this job

Award rate salary

Remote location allowance

5 weeks annual leave

Learning plans for career development

Wellbeing program access

Professional supervision

Job summary

Save the Children Australia is seeking a Family Support Worker - Wellbeing in Doomadgee to support Victim-Survivors of Domestic and Family Violence and Sexual Assault within a newly designed program. You will join our Wellbeing Team ensuring continuous, compassionate care for children and families.

In this max-term role through December 2026, you will provide emotional support, practical assistance, and referrals, helping clients navigate complex processes while focusing on safety, wellbeing,

Qualifications

• Demonstrated experience working with Aboriginal and Torres Strait Islander communities and families.
• Demonstrated experience in case management.
• Strong computer literacy.
• Current valid driver’s licence.
• Working with Children Check / Blue Card (or ability to obtain one).

Responsibilities

• Offer compassionate emotional support through active listening and presence, creating a safe and welcoming space for individuals during or following specialist intervention.
• Assist clients in gently processing complex or distressing information that may arise during times of crisis, helping them feel less overwhelmed and more supported.
• Translate complex processes into clear, manageable steps, making the recovery journey more accessible, achievable, and sustainable for each individual.
• Provide practical assistance that complements specialist DFV services, allowing frontline workers to remain focused on safety.
• Facilitate warm, personalised referrals to relevant services and community-based activities in the Mount Isa region, ensuring clients feel guided and connected rather than redirected.

Skills

Aboriginal & Torres Strait Islander (K

Job description

Family Support Worker - Wellbeing

In this newly designed program for Victim-Survivors of Domestic and Family Violence and Sexual Assault, you will be part of a supportive team who ensure that victim-survivors are provided with appropriate and continuous care.

54 reasons is Australia’s leading child rights organisation – no ordinary not-for-profit.

Proudly part of the Save the Children Australia Group and global movement, we’re here to make sure that children and young people have their rights met and thrive, in all their diversity.

With the child’s voice at the centre, we provide quality services to children and their caregivers in every state and territory, and across regions, remote areas and capital cities. From our programs to our support services - this is the place to realise your purpose.

A place to make a difference:

In this max term role (through to end of December 2026) you’ll work as a part of our Wellbeing Team in Doomadgee to help us create lasting change for children everywhere.

You will make a difference by:

• Offer compassionate emotional support through active listening and presence, creating a safe and welcoming space for individuals during or following specialist intervention.
• Assist clients in gently processing complex or distressing information that may arise during times of crisis, helping them feel less overwhelmed and more supported.
• Translate complex processes into clear, manageable steps, making the recovery journey more accessible, achievable, and sustainable for each individual.
• Provide practical assistance that complements specialist DFV services, allowing frontline workers to remain focused on safety.
• Facilitate warm, personalised referrals to relevant services and community-based activities in the Mount Isa region, ensuring clients feel guided and connected rather than redirected.

A place to feel valued:

Your knowledge of the local community networks will be invaluable. We recognise your contribution and provide you the support to ensure you can bring your best, knowing here you have the space and opportunity to grow.

This role requires:

• Demonstrated experience working with, and understanding of, Aboriginal and Torres Strait Islander communities and families.
• Demonstrated experience in case management.
• Strong computer literacy.
• Current valid driver’s licence.
• Working with Children Check / Blue Card (or ability to obtain one).

A place to belong:

At 54 reasons, we invest in the development and wellbeing of our people. Our workforce is approximately 600 people strong, and proudly diverse, whether in race, ethnicity, gender, age, disability, sexuality, cultures and beliefs.

It takes all types of people to do the challenging work we do. We are diverse personalities, backgrounds and talents, embracing our differences as one strong and united team. We see and celebrate the unique value you bring to our organisation, and offer a range of rewards for your effort, including:

• Award rate salary (Level 3.1 - $40.49 an hour) plus full salary packaging benefits - use this link to see how much this benefit could mean to you!
• Remote Benefits: generous annual remote location allowance paid on top of your base salary, plus 5 weeks’ annual leave to use in a range of ways to ensure you’re able to perform at your optimum - excludes FIFO arrangements.
• Individual learning plans to assist in your career development.
• Support for workplace wellness, including access to our free, confidential Employee Wellbeing Program.
• Supportive Managers – for non-casual employees, we provide professional supervision training and monthly supervision sessions so you can feel supported and build a career at Save.
• Celebrate and feel supported in your diversity. We have a highly inclusive culture and diverse workforce reflecting the communities we serve, allowing you to bring your whole self to work (if that’s what you want!).

Follow this link for the full list of our employee benefits.

Does this sound like the place for you?

We strongly encourage Aboriginal and Torres Strait Islander candidates to apply.

Applications Close: Monday, September 28th, 2026. Applications will be reviewed on a rolling basis as they come in, so don’t delay in applying!

For more information about this position, please contact Emma Kelso on 0473 637 *** or **********@54reasons.org.au. Or for more information about a career at Save, visitour Careers Page.

We understand the need for work-life balance. We've advertised this role as Full-time but if you're looking for something different, please let us know.

We have tested our application process with diverse groups in mind, with the intent to ensure its straightforward and accessible for all to apply. Diversity and inclusion are fundamental to our culture and improve our ability to reach our most vulnerable client groups. But we also know there is no one-size fits-all when it comes to recruitment - so if we didn’t quite hit the mark for you, please let us know at **************@savethechildren.org.au. We’re dedicated to ensuring Save the Children Australia is a place where everyone can feel supported - no matter your race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and beliefs.

Save the Children Australia is a child-safe organisation. All employees are required to undergo a National Police Check, a Working with Children Check, and sign our Child Safeguarding Policy and Code of Conduct. We also support the Inter-Agency Misconduct Disclosure Scheme.

Save the Children is committed to providing and maintaining a safe working environment for its employees and client groups, consistent with our obligations under OH&S legislation.