Family Support Worker - Newborough/Moe

Royal Children’s Hospital (RCH); Moe; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Salary Packaging

Shift allowances

Novated Leases

Ongoing professional development

Private health discounts

Job summary

The Royal Children’s Hospital (RCH) is seeking a Family Healthcare Support Worker to provide direct care for complex needs children in their own homes, supported by the Complex Care Hub. You will deliver personal care, medical tasks, and accompany children to activities while ensuring safety, reporting concerns to families.

A Victorian driver’s license and own car are highly desired. This community/home-based role offers salary packaging, shift allowances, Novated Leases, and ongoing

Qualifications

• Verbal and written tasks in English at professional working proficiency (C1/Advanced High ACTFL).
• Strong communication and professional demeanor.
• Ability to travel independently with Victorian license or access to a car.

Responsibilities

• provide personal care, medical interventions, tube feeds and pre-dosed medications in line with the child’s individual care plan
• maintain the safety and well-being of the child and report concerns promptly to the parents as outlined in training
• predominately support children within their home, but also access activities, education, and community outings if appropriate
• be responsible for the safe and hygienic use of equipment as practiced in your training

Skills

Verbal & written English

Communication skills

Travel independently

Computer skills

Job description

The Royal Children’s Hospital’s (RCH) Vision is "A world where all kids thrive".

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is available here .

Work in partnership with the RCH’s Complex Care Hub to bridge the remote access to care gap!

"Training was great, I felt I went into the home fully prepared and since finishing training I have not felt alone. I feel I am thriving - I have a great relationship with the child and the family".' – current Family Healthcare Support Worker

What You’ll Do

Supported by the Family Healthcare Support Manager and Education Team, you will join one of the RCH’s largest teams to:

• provide personal care, medical interventions, tube feeds and pre-dosed medications in line with the child’s individual care plan
• maintain the safety and well-being of the child and report any concerns promptly to the parents as outlined in your training
• predominately support children within their home, but also to access activities, education, and community outings if appropriate
• be responsible for the safe and hygienic use of equipment as practiced in your training

The Impact You’ll Make

Not only will you be joining the RCH’s heart-warming community, but you will also directly contribute to our vision through:

• building positive professional relationships with parents and children and strengthening RCH community bonds
• bridging the access to care gap by providing care to children within the comforts of their own community, particularly in remote areas
• providing necessary respite for parents and family members which improves their psychological wellbeing and allows them to attend other essential responsibilities such as the care of siblings.

What You’ll Bring to the Team

As well as an eager attitude to learn you will have:

• an ability to complete verbal and written tasks delivered in English (Professional Working Proficiency/C1/Advanced High ACTFL/ 3 ILR)
• well-developed communication skills and a professional manner
• an ability to travel independently (Victorian license and own car or access to one is highly desired)
• general computer skills and the ability to enter information accurately

What You’ll Get in Return

• Salary Packaging - Increase your take home pay by up to $11,500 per annum!
• Shift allowances where applicable
• Looking for a new set of wheels? We support Novated Leases through our partnership with SmartSalary
• Ongoing support, annual professional development reviews, and additional training where required
• Discounts on Private Health Insurance
• Help when you need it most! Counselling, financial coaching, legal support, nutritional support and specialist helpline services, and more through our EAP partner, Converge

Application Process

Things to know before applying:

• You will be required to answer multiple questions and we ask you allow 15-20 minutes to complete your application
• Due to our application portal, applications are best submitted on a computer, laptop or tablet device.
• This is a community/home-based role providing direct care for complex needs children.
• By submitting an application you agree to the inherent requirements of the role and compliance with mandatory documents as outlined in the position description
• If successful, you will be required to attend a paid in-person training prior to commencing in the role (dates and times provided in advance).
• Applications will close on 30th of October 2026 unless suitable candidates are identified before then, in which case the advert will be closed early.

For more information about this position, please contactDiana Misela [e-mail]

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

Infection, Prevention and Control Compliance

It is a requirement of RCH employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital. Applicants will be required to provide their Australian Government Immunisation History Statement, as it is a requirement of the RCH to collect, record and hold vaccination information. It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption,andoffers of employment are conditional on successful completion of background checks including reference checks.