Family Support Worker - Newborough/Moe

The Royal Children's Hospital Melbourne; Melbourne; Remote; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Shift allowances

Novated leases

Professional development

Private health insurance discounts

Employee assistance program

Job summary

The Royal Children’s Hospital Melbourne is seeking a dedicated Family Healthcare Support Worker to provide home-based care for children with complex needs in the community. You will deliver personal care, support education activities, and help families within their own homes, ensuring safety and compassionate care.

Applicants should have strong English communication, a willingness to travel within Victoria, and basic computer skills.

Qualifications

• Ability to complete verbal and written tasks in English.
• Excellent communication with families and teams.
• Ability to travel independently within Victoria if required.

Responsibilities

• Provide personal care, medical interventions, and support to children in their homes per individual care plans.
• Maintain safety and report concerns promptly to parents/caregivers.
• Assist children with activities, education, and community outings when appropriate.
• Ensure safe and hygienic use of equipment as taught.

Skills

English proficiency

Communication skills

Driving licence

Computer skills

Attention to detail

Job description

The Royal Children’s Hospital Melbourne – Parkville VIC

3mo ago , from The Royal Children’s Hospital

The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”.

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

The RCH is committed to the Child Safe Standards.

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is availablehere.

Work in partnership with the RCH’s Complex Care Hub to bridge the remote access to care gap!

“Training was great, I felt I went into the home fully prepared and since finishing training I have not felt alone. I feel I am thriving - I have a great relationship with the child and the family”'– current Family Healthcare Support Worker

What You’ll Do

Supported by the Family Healthcare Support Manager and Education Team, you will join one of the RCH’s largest teams to:

• provide personal care, medical interventions, tube feeds and pre-dosed medications in line with the child’s individual care plan
• maintain the safety and well-being of the child and report any concerns promptly to the parents as outlined in your training
• predominately support children within their home, but also to access activities, education, and community outings if appropriate
• be responsible for the safe and hygienic use of equipment as practiced in your training

The Impact You’ll Make

Not only will you be joining the RCH’s heart-warming community, but you will also directly contribute to our vision through:

• building positive professional relationships with parents and children and strengthening RCH community bonds
• bridging the access to care gap by providing care to children within the comforts of their own community, particularly in remote areas
• providing necessary respite for parents and family members which improves their psychological wellbeing and allows them to attend other essential responsibilities such as the care of siblings.

What You’ll Bring to the Team

As well as an eager attitude to learn you will have:

• an ability to complete verbal and written tasks delivered in English (Professional Working Proficiency/C1/Advanced High ACTFL/ 3 ILR)
• well-developed communication skills and a professional manner
• an ability to travel independently (Victorian license and own car or access to one is highly desired)
• general computer skills and the ability to enter information accurately

For more information on our Family Healthcare Support Team seehere

What You’ll Get in Return

• Salary Packaging – Increase your take home pay by up to $11,500 per annum!
• Shift allowances where applicable
• Looking for a new set of wheels? We support Novated Leases through our partnership with SmartSalary
• Ongoing support, annual professional development reviews, and additional training where required
• Discounts on Private Health Insurance
• Help when you need it most! Counselling, financial coaching, legal support, nutritional support and specialist helpline services, and more through our EAP partner, Converge

Application Process

Things to know before applying:

• You will be required to answer multiple questions and we ask you allow 15-20 minutes to complete your application
• Due to our application portal, applications are best submitted on a computer, laptop or tablet device.
• This is a community/home-based role providing direct care for complex needs children.
• By submitting an application you agree to the inherent requirements of the role and compliance with mandatory documents as outlined in the position description
• If successful, you will be required to attend a paid in-person training prior to commencing in the role (dates and times provided in advance).
• Applications will close on 23 July 2026 unless suitable candidates are identified before then, in which case the advert will close early.

For more information about this position, please contactDiana Misela at************@rch.org.au

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

Infection, Prevention and Control Compliance

It is a requirement of RCH employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital. Applicants will be required to provide their Australian Government Immunisation History Statement, as it is a requirement of the RCH to collect, record and hold vaccination information. It is also a requirement of your employment that you comply … (text continues)