Family Support Worker

Flourish Community Solutions Pty Ltd.; Mackay Regional; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Flexible casual hours

Professional development

Travel allowance

Superannuation contributions

EAP

Team events

Job summary

Flourish Community Solutions offers casual opportunities for Youth and Family Support Workers in the Mackay area. You will work directly with youth and families in their homes and communities, delivering therapeutic, strengths-based support and helping them achieve safer, more independent lives.

Roles include facilitating family connections, parenting education, emotional regulation, and crisis-support strategies.

Qualifications

• Certificate IV or Diploma in Community Services with more than 2 years of experience.
• Blue Card / Working with Children Check required or in progress.
• Driver’s Licence and reliable vehicle preferred.
• Smartphone and computer access.
• Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply.

Responsibilities

• Provide therapeutic, strengths-based support to families and young people in homes and communities.
• Work with clients experiencing child safety involvement, mental health concerns, trauma, DFV, AOD, neurodiversity and complex behaviours.
• Support daily living and community access; may include NDIS clients.
• Help families build safer parenting practices and routines.
• Assist in preventing entry or re-entry into the child protection system and reconnecting with CS goals.
• Maintain accurate case notes and documentation; follow Service Coordinator guidance.

Skills

Reliability

Empathy

Trauma-informed practice

Clear communication

Education

Certificate IV or Diploma in Community Services

Tools

NDIS experience

Job description

Flourish Community Solutions has casual opportunities for Youth Workers and Family Support Workers in the Mackay area. The opportunity requires working directly with youth and families in their own homes and communities, supporting them in daily tasks, appointments, community connections, scheduled family contact, and managing self-regulation and supporting behaviours.

Note: this is not disability support work. Quick Start for strong applicants.

We are specifically looking for those with good availability; many working patterns are available. Patterns of work vary between 6 am - 10 pm (including weekends); the usual shift pattern is 3-6 hour blocks between these hours; all patterns vary.

Only experienced workers with good availability need to apply. We work under the SCHADS award, and weekend rates apply, making this an attractive opportunity. We are looking for support workers who are interested in supporting change and embracing individuality and are driven to achieve outcomes. Reliability and dedication to deliver therapeutic, caring support are a must. Permanent opportunities are often available for the right candidates.

Flourish Community Solutions provides intensive family support, parent mentoring, and early intervention solutions to young people and families in need. Working alongside families and young people wherever they are in their journey, with a focus on keeping families together safely.

About the Role

You will work directly with young people and families in their homes and communities, supporting meaningful and lasting change.

This includes:

Supporting family connection

Providing parenting education, support and mentoring

Supporting emotional regulation and behaviour management for children

Implementing strategies from the care plan to address safety and wellbeing concerns

Helping reduce crisis, reduce household pressure and build stability within families

Supporting young people facing challenges and mentoring them to make better decisions.

Assist families in supporting them through their daily challenges, such as health, complex behaviours, AOD, DFV etc., child behaviour management, future planning and access to services.

This is hands-on, relationship-based work that requires empathy, consistency, and a strong therapeutic approach. Knowledge and professional experience of parenting development, complex youth support, child safety, mental health, substance misuse, behaviour management and domestic family violence would be advantageous.

What We’re Looking For

We’re looking for people who:

Are reliable, consistent, and available for regular shifts; patterns of work vary between 6 am - 10 pm (including weekends) usual shift pattern is 3-6 hour blocks between these hours; all patterns vary.

Have experience working with complex young people and/or families

Are passionate about supporting change, strengthening families and empowering communities.

Can remain calm, responsive, and supportive in crisis situations

Value individuality, inclusivity, dignity, and diversity.

A stong understanding of trauma-informed practice

Ability to problem-solve and see opportunities in a crisis.

The Work You’ll Be Doing

You will:

Provide therapeutic, strengths-based support to families and young people, working alongside Child Safety requirements and goals.

Work with clients experiencing child safety involvement, mental health concerns, trauma concerns, DFV, AOD, neurodiversity, and complex behaviours.

At times, support with daily living and community access; this may include NDIS clients.

Assist families in building safer parenting practices and routines, addressing child protection concerns.

Help prevent entry or re-entry into the child protection system or assist with reconnection to the family from the CS system. Youth support and guidance.

Supporting parents in maintaining parenting stability.

Transport clients to appointments or family contact (where required)

Maintain accurate case notes and documentation,

Implement strategies to achieve case goal outcomes, guided by a Service Coordinator

You will work within a child-centred, family-focused framework, supporting safety, connection, and long-term outcomes. You will be heavily supported by an upline team of professionals, providing case direction, support and connection.

Ability to identify, manage, and report risk appropriately

Strong professional boundaries and communication skills

Confidence working both independently and within a team

Commitment to culturally safe and respectful practice

Willingness to connect and engage in team training, supervision, and events.

Ability to use computer-based systems for documentation and policy adherence.

Requirements

Desired: Certificate IV or Diploma with more than 2 years of experience in any of the following genres:

Community Services

Youth Work

Social Work / Social Welfare

Family Intervention or similar

Demonstrated experience in therapeutic, residential care, or support-based roles

Understanding of child protection concerns and risk factors

A Current:

Blue Card / Working with Children Check

Driver’s Licence & reliable vehicle

Smartphone & computer access

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples

What We Offer

Flexible casual hours with a variety of shifts available

Supportive leadership team and ongoing guidance

Professional development and training opportunities

Opportunities for career progression or permanent work for the right candidates.

Supervision and case clinic sessions

A collaborative, inclusive team culture

Head office locations for connection and support

Q Leave + superannuation contributions

Why Flourish?

We work alongside families at some of the most challenging times in their lives, supporting them to stay together safely, build skills, and create lasting change.

What we can offer you:

Flexibility. - This role has flexibility across the regions, and flexible working arrangements are available.

Family Centred - We understand the importance of having healthy families of our own

Travel Allowance - Travel allowance is available in addition to the salary

Supervision - Supervision support sessions from our highly skilled in-house team

External Supervision - Opportunities to access external supervision

Professional Development & Training - Flourish understand the importance of investment in people and encourages professional development, providing regular opportunities and pathways for this.

EAP - external EAP provider to support and assist you, if needed; totally confidential and external

Dynamic Team - work with a fun and dynamic team who are driven through connection and passion for change.

Social Responsibility - Regular social responsibility projects funded and supported in working hours, assisting and giving back to the community.

Team Connection - regular events, lunches, networking events, and wellbeing initiatives to keep our team connected and healthy.