Family Services Officer

Melton-City-Council; Melton; On-site; AUD 81,000 - 93,000; Full time

Benefits offered by this job

12% Super

ADO

16 weeks Paid Parental Leave

Job summary

Melton City Council is hiring a Family Services Officer on a full-time fixed-term basis until 30 June 2027. The role supports the Strengthening Families program, delivering outreach to children, young people and families to enhance parenting skills, child development and social connectedness.

You will build partnerships with schools and community organisations under the Best Interest Case Practise Model and contribute to service delivery and reporting.

Qualifications

• Tertiary qualifications in social work or human services or relevant experience.
• Experience in family and parenting support with client case management.
• Employee Working with Children Check or ability to obtain.

Responsibilities

• Provide support within the Best Interest Case Practise Model, including assessments, holistic case management, and advocacy.
• Engage families in action plans and reviews, with referrals to allied health or community services.
• Deliver strengths-based case management, improve parenting skills, model strategies, and set routines.
• Ensure activities comply with legislation and funding guidelines, including reporting to Child Protection.
• Participate in service development and continuous improvement projects.
• Maintain client records in electronic system and complete KPIs.
• Develop relationships with stakeholders including schools and community organisations.

Skills

Case management

Family engagement

Advocacy

Reporting

Education

Social work or welfare degree

Relevant human services qualification

Tools

Client management system

Job description

Full Time Fixed term Position
Parental leave position until 30 June 2027

Band 5 - Salary Range $81,006.12 to $93,280.24 per annum + 12% Super + ADO

Salary offered will depend on level of skills and experience.

Why join Melton City Council?

Melton City Council is proud to serve one of Australia’s fastest-growing and most diverse communities. We are a forward-thinking local government committed to creating a city where everyone feels welcome, supported, and empowered.

As a Council, we are driven by innovation, inclusion, and excellence. We deliver high-quality services and infrastructure, promote lifelong learning, and champion health and wellbeing across our municipality. Our team plays a vital role in shaping a vibrant, sustainable future for our residents.

Working with us means being part of a collaborative and inclusive culture that values your growth. We offer:

• Professional and personal development opportunities
• Generous leave entitlements and flexible work arrangements
• A dynamic workplace close to home, surrounded by heritage charm, green spaces, and modern amenities

Join us and help build a city that thrives—where your work makes a real difference every day.

The Opportunity

The Family Services Officer reports to the Family Services Team Leader and sits within the broader Community Care and Active Living business unit.

This role supports the delivery of Council’s Strengthening Families program, providing outreach support to children, young people and their families with a focus on enhancing parenting capacity and skills, parent-child relationships, child development, and social connectedness.

Working within the Best Interest Case Practise Model, you will develop and maintain effective working relationships with a diverse range of stakeholders including schools, local community agencies and organisations in the delivery of family supports.

Key Responsibilities

• Provision of support to meet the needs of children, young people, and their family within the Best Interest Case Practise Model, including comprehensive assessments of presenting risks and needs, holistic case management, information and advocacy.
• Actively engage families in the development and implementation of action plans and regular reviews to ensure identified goals and outcomes are achieved, including making appropriate referrals to allied health or community services.
• Utilising a strengths-based approach, provide case management support to meet the needs of children, young people and their family, including parenting skills enhancement, modelling appropriate strategies, and routine setting.
• Ensure activities are undertaken in accordance with relevant legislation and funding agreement policies and guidelines, including consulting with or making reports to Child Protection.
• Participate and/or assist in service development activities and projects, including continuous improvement initiatives.
• Maintain effective client records via an electronic client management system and complete individual Key Performance Indicators and reporting requirements within set timeframes.
• Develop and maintain effective working relationships with a diverse range of stakeholders including

To view the Position Description, click here.

About you

To be successful in this role you will have the following:

• Tertiary qualifications such as social work, welfare work or other relevant human services degree or a lesser formal qualification with relevant experience working in the family and parenting support sector.
• Experience working within the family and parenting support sector through a client case management model.
• Must hold or be able to obtain an Employee Working with Children Check.

Culture and Values

Our vision for our community is to be:"A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too.Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.

We are Vibrant MELTON. Our values are:

• Motivate
• Empower
• Lead
• Trust
• Open
• Nurture

There are a number of great reasons why our people love working at Melton City Council:

• Access to the Local Government Employee Health Plan (GMHBA) with exclusive benefits
• 16 weeks Paid Parental Leave (Super is paid during parental leave)*
• 3 weeks Paid Secondary Carer Leave*

*Eligible for Full Time positions or for Fixed term positions eligible after 12 months of employment.

Applications close11:59pm Wednesday 14 October 2026