Family Onboarding & Support Specialist

Only About Children; St Leonards; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

Only About Children’s St Leonards office is seeking a dedicated Family Support Consultant for a maternity leave contract. You will assist with enrolment, onboarding, bookings, billing and account enquiries, delivering a consistently high-quality service across the enrolment journey.

Based in a hybrid role with 3 days in the office and 2 days at home, you’ll collaborate with campuses and internal teams, work across Xplor, Home, Playground and HubSpot, and help identify improvements to the

Qualifications

• Strong customer service and administrative experience.
• Excellent written and verbal communication skills.
• Strong attention to detail and a high level of accuracy.
• Ability to manage competing priorities in a high-volume environment.
• Confident problem-solving and conflict resolution skills.
• Strong computer and systems skills, CRM experience advantageous.
• Ability to work collaboratively while taking initiative.
• Calm, professional and solutions-focused approach.
• Genuine commitment to delivering an exceptional family experience.

Responsibilities

• Provide professional and responsive support to families across their enrolment journey.
• Manage a range of enquiries through phone, tickets and other communication channels.
• Assist families with billing, CCS, account and booking enquiries.
• Ensure enrolment information and documentation is accurate and compliant.
• Support campuses and internal teams with family and enrolment requirements.
• Work across systems including Xplor, Home, Playground and HubSpot.
• Identify opportunities to improve the enrolment and onboarding experience.
• Work collaboratively with internal stakeholders to resolve queries and deliver positive outcomes.
• Contribute to training, process improvement and the ongoing success of the Family Support Team.

Skills

Customer service

Administrative experience

Communication skills

Attention to detail

Problem-solving

CRM experience

Team collaboration

Initiative

Tools

CRM systems

Job description

Only About Children’s St Leonards office is seeking a dedicated Family Support Consultant for a maternity leave contract. You will assist with enrolment, onboarding, bookings, billing and account enquiries, delivering a consistently high-quality service across the enrolment journey.

Based in a hybrid role with 3 days in the office and 2 days at home, you’ll collaborate with campuses and internal teams, work across Xplor, Home, Playground and HubSpot, and help identify improvements to the