Family & Community Services Manager

CAAPS Aboriginal Corporation; Darwin; On-site; AUD 110,000 - 130,000; Full time

Benefits offered by this job

Salary packaging up to $15,900

6 weeks annual leave

Ongoing training

Job summary

CAAPS Aboriginal Corporation in Darwin is seeking a Family and Community Services Manager (FCSM) to lead strategic and operational delivery across family, community and child services. You will ensure culturally safe practice, financial sustainability and funding compliance while guiding growth and organisational objectives.

You will oversee budgets, workforce planning and performance, develop multidisciplinary teams, and enforce high standards of safety, governance and service delivery in a

Qualifications

• Relevant tertiary qualification in Social Work, Human Services, Community Services, Social Sciences, Management or a related discipline.
• Demonstrated experience (min. 5 years preferred) in leadership and management of community, family, child, youth or social service programs in not-for-profit/Aboriginal Community Controlled Organisation.
• Proven ability to lead, motivate and develop multidisciplinary teams, including workforce planning and staff development.
• Demonstrated success in delivering operational outcomes and managing competing priorities in complex service delivery environments.
• Strong understanding of social, cultural and health determinants affecting Aboriginal and Torres Strait Islander peoples and commitment to culturally safe service delivery.
• Proven financial management skills including budget development, monitoring, forecasting and resource management.
• Knowledge of legislative and funding compliance frameworks relevant to community services/child and family services/ACCOs.
• High-level written and verbal communication skills.

Responsibilities

• Lead and supervise direct reports and program teams
• Provide coaching, mentoring and professional development opportunities
• Foster a positive, culturally safe and high-performing workplace culture
• Manage recruitment, onboarding and workforce planning activities
• Provide oversight of Family and Community Services programs and ensure delivery per funding agreements
• Monitor service performance and client outcomes
• Lead service improvements ensuring cultural appropriateness
• Develop, manage and monitor program budgets and monitor funds
• Ensure compliance with legislation, funding agreements and CAAPS policies
• Embed Child Safe Organisation Principles across programs and promote safety of children and families

Skills

Leadership

Stakeholder engagement

Budget management

Staff development

Performance management

Workforce planning

Report writing

Education

Relevant tertiary qualification in Social Work, Human Services, Community Services, Social Sciences, Management or related discipline

Job description

CAAPS is an Aboriginal Community Controlled organisation delivering a range of important community services to people through activities and services that reflect our CORE values of caring, openness, respect and empowerment.

The filling of this position is intended to constitute a special/equal opportunity measure under section 8(1) of the Racial Discrimination Act 1975 (Cth) and s 105 of the Anti-Discrimination Act 1992(NT). The position is therefore only open to Australian Aboriginal and/or Torres Strait Islander people.

The prevailing recruitment processes will be followed.

The position may only be re-advertised at the CEO’s discretion if initial attempts to attract a suitably qualified Aboriginal person under special/equal opportunity measures are unsuccessful.

About the role

The Family and Community Services Manager (FCSM) is responsible for the strategic leadership, operational management and continuous improvement of CAAPS Family and Community Services programs. The role ensures services are culturally safe, financially sustainable, compliant with funding requirements and responsive to community needs while contributing to organisational growth and strategic objectives.

Key responsibilities

• Lead and supervise direct reports and program teams
• Provide coaching, mentoring and professional development opportunities
• Foster a positive, culturally safe and high-performing workplace culture
• Manage recruitment, onboarding and workforce planning activities
• Provide oversight of Family and Community Services programs and ensure delivery in accordance with funding agreements and best practice standards
• Monitor service performance and client outcomes
• Lead implementation of service improvements and ensure services remain culturally appropriate and responsive to community needs
• Develop, manage and monitor program budgets and ensure funds are utilised effectively and appropriately
• Ensure compliance with legislation, funding agreements and CAAPS policies
• Ensure Child Safe Organisation Principles are embedded across all programs and promote the safety, wellbeing and rights of children and families

About you

• Relevant tertiary qualification in Social Work, Human Services, Community Services, Social Sciences, Management or a related discipline
• Demonstrated experience (minimum 5 years preferred) in the leadership and management of community, family, child, youth or social service programs within a not-for-profit, Aboriginal Community Controlled Organisation or comparable environment
• Proven ability to lead, motivate and develop multidisciplinary teams, including experience in workforce planning, performance management and staff development
• Demonstrated success in delivering operational outcomes, managing competing priorities and achieving service objectives in complex service delivery environments
• Strong understanding of the social, cultural and health determinants impacting Aboriginal and Torres Strait Islander peoples and a demonstrated commitment to culturally safe service delivery
• Proven financial management skills, including budget development, monitoring, forecasting and resource management
• Demonstrated knowledge of legislative, regulatory, funding and compliance frameworks relevant to community services, child and family services and/or Aboriginal Community Controlled Organisations
• Highly developed stakeholder engagement, negotiation and relationship management skills
• High-level written and verbal communication skills, including demonstrated experience preparing reports, submissions, briefing papers and presentations
• Current NT Working with Children Clearance (Ochre Card) – Category E, or evidence of application and eligibility to commence under an approved exemption
• A satisfactory National Criminal History Check issued within three (3) months prior to commencement.
• A current Northern Territory Driver Licence (minimum Class C) and the ability to maintain a licence throughout employment.
• A satisfactory pre‑employment drug and alcohol screening result.
• Current Provide First Aid (HLTAID011) and Provide Cardiopulmonary Resuscitation (HLTAID009) certificates, or willingness to obtain within the timeframe specified by CAAPS.
• A current Northern Territory Mandatory Reporting Certificate, or willingness to obtain within the timeframe specified by CAAPS.
• Completion of all mandatory training relevant to the position, as identified in the CAAPS Training Matrix, within required organisational timeframes.
• Evidence of the right to work in Australia.

Why work with CAAPS?

• Salary packaging up to $15,900 per year
• 6 weeks annual leave per year
• Ongoing training opportunities

The position description can be found at www.caaps.org.au/careers

Applications will be assessed as they are received, and the position may close at any time if a suitable candidate is identified.