Family Case Manager

The Reily Foundation; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Job summary

The Reily Foundation is seeking a compassionate Family Case Manager to support families navigating the child protection system in Adelaide. You will work within a multidisciplinary team to provide practical support, education and guidance, while advocating for families and coordinating referrals to needed services.

Ideal candidates have a qualification in Social Work or related discipline and at least two years of experience with vulnerable children and families.

Qualifications

• Qualified in Social Work, Human Services or related discipline.
• Minimum two years' experience working with vulnerable children and families.
• Strong understanding of trauma-informed and strengths-based practice.
• Excellent communication, relationship-building and advocacy skills.
• Ability to work collaboratively while managing competing priorities.
• Experience navigating complex service systems and working alongside statutory agencies.

Responsibilities

• Manage a caseload of parents and families accessing Reily's services.
• Provide trauma-informed, strengths-based case management and practical support.
• Prepare and support clients attending Department for Child Protection meetings.
• Assist families to understand child protection processes and develop achievable parent plans.
• Coordinate referrals and collaborate with services.
• Maintain accurate case notes and contribute to service reporting and quality improvement.
• Identify systemic issues and contribute to improving practice across the organisation.
• Co-facilitate parenting workshops and education sessions as required.

Skills

Trauma-informed practice

Advocacy skills

Communication

Relationship-building

Collaborative teamwork

Education

Social Work or related discipline

Job description

Family Case Manager

SCHADS Level 3 | Full-Time

Adelaide CBD

Help families navigate one of the most challenging times in their lives.

At The Reily Foundation, we believe every parent deserves access to practical support, clear information and someone who will walk alongside them. As a growing South Australian not-for-profit, we provide free support to parents navigating the child protection system, helping families build capacity, overcome barriers and work towards safer outcomes for their children.

We're looking for an experienced and compassionate Family Case Manager who is passionate about empowering families through trauma-informed, strengths-based practice.

As a Family Case Manager, you'll work directly with parents and families navigating the child protection system, providing practical support, education and guidance during some of the most difficult periods of their lives. You'll build trusted relationships, assist families to understand statutory processes, prepare for meetings, develop parent plans and connect them with the services they need to achieve their goals. Working within a multidisciplinary team, you'll advocate within your scope, coordinate referrals and contribute to improved outcomes for children and families through compassionate, evidence-informed practice.

What You'll Be Doing

• Manage a caseload of parents and families accessing Reily's services.
• Provide trauma-informed, strengths-based case management and practical support.
• Prepare and support clients attending Department for Child Protection meetings
• Assist families to understand child protection processes and develop achievable parent plans.
• Coordinate referrals and collaborate with services.
• Maintain accurate case notes and contribute to service reporting and quality improvement.
• Identify systemic issues and contribute to improving practice across the organisation.
• Co-facilitate parenting workshops and education sessions as required.

About You

• Qualification in Social Work, Human Services or a related discipline.
• Minimum two years' experience working with vulnerable children and families.
• Strong understanding of trauma-informed and strengths-based practice.
• Excellent communication, relationship-building and advocacy skills.
• Ability to work collaboratively while managing competing priorities.
• Experience navigating complex service systems and working alongside statutory agencies.
• A commitment to cultural safety, continuous learning and reflective practice.

Essential Requirements

• Relevant tertiary qualification.
• Working with Children Check.
• South Australian Police Check.
• Mandatory Notification Training.
• Current Driver's Licence.