Facility Operations Center Engineer, Facility Operations Center (FOC)

Amazon Inc.; Sydney; Hybrid; AUD 82,000 - 137,000; Full time

Job summary

Amazon AWS Facility Operations Center in Sydney is seeking an Engineer to monitor global data center infrastructure and support on-site technicians across the region. You will work with software, hardware, and network teams to maintain high availability and safety standards in a large-scale environment.

The role requires developing escalation protocols, contributing to outage post mortem analysis, and updating records while coordinating during emergencies.

Qualifications

• 2+ years experience in an operations, control/operations center environment.

Responsibilities

• Monitors the global data center Amazon facilities infrastructure platform.
• Serves as a Point of Contact for internal and external teams.
• Assists with the development of communication and escalation protocols designed to improve the team’s performance.
• Contributes to outage post mortem analysis.
• Ensures records are updated in a timely manner.
• Assists with coordination and communication during emergency recovery efforts.
• Assists with the development of tools that will enhance the team’s performance.
• Ability to support a 24x7 environment (This is rotating 10 hour day shift work which requires that working weekends and holidays).

Skills

Operations center experience

Education

Engineering or Computer Science degree

TAFE technical degree/diploma

Job description

Facility Operations Center Engineer, Facility Operations Center (FOC)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The ideal candidate will need to have an understanding of data center IT Infrastructure and data center Facilities infrastructure and how the two entities co-exist, or have a desire to develop the required skills on the job. The successful candidate will be responsible for providing assistance and support to onsite technicians from around the world.

The position will help ensure overall availability and reliability to meet or exceed defined service levels. Qualified candidates must also have experience functioning in a large-scale data center and have demonstrated and displayed the ability to think outside of the box. This skill is essential, as the candidate will assist with aligning the Facility Operations Center with the larger objectives of other business and peer organizations. You will need to play a role with growing the team to a standard of operational excellence.

If you are passionate about the Customer Experience; you think and act globally; and you want to contribute to the operational excellence of Amazon Data Centers, then this may be the challenge you’ve been looking for!

Salary Range : AUD 81,800 - AUD 136,600

Key job responsibilities

• Monitors the global data center Amazon facilities
  infrastructure platform
• Serves as a Point of Contact for internal and
  external teams
• Assists with the development of communication
  and escalation protocols designed to improve
  the team’s performance
• Contributes to outage post mortem analysis
• Ensures records are updated in a timely manner
• Assists with coordination and communication
  during emergency recovery efforts
• Assists with the development of tools that will
  enhance the team’s performance
• Ability to support a 24x7 environment (This is
  rotating 10 hour day shift work which requires
  that working weekends and holidays)

About the team

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

- University degree or TAFE technical degree/diploma

Preferred Qualifications

- University degree or TAFE technical degree/diploma in Engineering or Computer Science
- 2+ Years experience in working in an operations, control/operations center environment

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.