Facility Manager - Coppin Centre

Royal Freemasons; Melbourne; On-site; AUD 120,000 - 180,000; Full time

Job summary

Royal Freemasons invites applications for a Facility Manager to lead Coppin Centre, a large residential aged care facility in Melbourne. The role oversees operations, strategy, and multidisciplinary teams to deliver person-centred care while ensuring regulatory compliance and continuous improvement.

The successful candidate will drive budgets, occupancy management, staff engagement, and clinical governance, ensuring high-quality outcomes for residents and families within a values-driven culture.

Qualifications

• Current NMBA registration to practice as a nurse in Australia.
• Minimum five years’ experience managing a residential aged care facility or large healthcare service.
• Strong knowledge of Strengthened Aged Care Quality Standards and accreditation processes.
• Proven budgeting, reporting, and occupancy management experience.
• Demonstrated leadership of multidisciplinary teams in a complex care setting.

Responsibilities

• Provide strategic and operational leadership for Coppin Centre to ensure high-quality care and compliance.
• Oversee day-to-day operations, rostering, budgeting, and KPI tracking to sustain occupancy and financial performance.
• Lead clinical governance, risk management, audits and incident reporting in line with standards.
• Drive resident and family engagement, wellbeing programs, and accreditation readiness.
• Foster a positive, inclusive culture with staff development and performance coaching.

Skills

Leadership

Financial management

Strategic planning

Staff development

Education

Registered Nurse (NMBA)

Job description

Want to be the one to make a positive impact in the lives of older people every day.

Then Royal Freemasons is for you! Experience the rewards of making a difference in older people’s lives by showing compassion and providing high quality safe care.

The opportunity

We are seeking a highly motivated and experienced Facility Manager to lead our Coppin Centre Residential Aged Care Facility, located in the heart of Melbourne.

This is a pivotal leadership role with responsibility for the overall operation of a large and complex aged care home, ensuring high standards of care, compliance, and resident satisfaction.

About the Facility

Coppin Centre is a vibrant residential aged care facility comprising 207 rooms across four distinct lodges: Coppin Lodge, Colbran Lodge, Moubray Lodge and Coppin Suites. Each area offers high-quality care tailored to the individual needs and preferences of our residents. We pride ourselves on creating a welcoming, inclusive environment where residents feel valued and supported.

The Role

As the Facility Manager, you will oversee the day-to-day operations, strategic planning, and performance of the facility. You will lead a multidisciplinary team to deliver person-centred care while ensuring compliance with aged care standards and driving continuous improvement.

This role combines operational leadership with a strong focus on resident well-being, staff engagement, and financial performance. The ideal candidate will be a compassionate leader with a proven track record in managing large-scale aged care or healthcare facilities.

Key responsibilities

Leadership & People Management

• Lead, coach, and motivate a multidisciplinary team to deliver exceptional care
• Foster a positive, collaborative, and values-driven team culture
• Manage staff performance, recruitment, onboarding, and retention
• Ensure all team members are supported through education and development
• Oversee day-to-day operations, including rostering, resourcing, and facilities upkeep
• Develop and manage budgets, monitor KPIs, and ensure financial sustainability
• Maintain occupancy rates through effective admissions and resident engagement
• Ensure efficient use of staffing and resources without compromising care quality

Clinical Governance & Compliance

• Ensure adherence to Aged Care Quality Standards and legislative requirements
• Oversee clinical risk management, audits, and incident reporting processes
• Collaborate with clinical care teams to ensure care plans are accurate, current, and effective
• Monitor infection control, medication management, and resident safety protocols

Resident & Family Engagement

• Promote a culture of resident dignity, independence, and wellbeing
• Act as a key point of contact for residents and families, addressing concerns proactively
• Create a welcoming, home-like environment and inclusive community
• Organise and support meaningful lifestyle and engagement programs
• Drive innovation, quality improvement initiatives, and evidence-based practices
• Lead accreditation readiness and implement action plans for continuous compliance
• Monitor feedback channels and implement change based on insights

Qualifications, knowledge and requirements required for the role

• Current registration as a Registered Nurse with the Nursing and Midwifery Board of Australia (NMBA) administered through the Australian Health Practitioner Regulation Agency (AHPRA)
• Proven experience (minimum five 5 years) managing a residential aged care facility or a similar large-scale healthcare service
• Comprehensive knowledge of the Strengthened Aged Care Quality Standards, compliance frameworks, and accreditation processes
• Strong financial and business acumen, including experience in budgeting, reporting, and occupancy management
• Excellent leadership and interpersonal skills, with the ability to motivate and manage multidisciplinary teams

Other requirements

• Current full Victorian Driver Licence
• Valid National Police Check and/or NDIS Worker Screening Clearance
• COVID-19 (3 doses) and annual influenza vaccinations encouraged

If you're ready to lead with purpose and make a positive impact every day, we'd love to hear from you.