Facility Hire Officer

Stirling; City Of Vincent; On-site; AUD 52,000 - 63,000; Part time

Benefits offered by this job

Stirling Leisure facilities

Job summary

City of Stirling is seeking a motivated Facility Hire Officer to join the Recreation & Leisure Services team on a casual basis. You will coordinate bookings across community facilities, answer enquiries, and be the first point of contact for hirers, ensuring smooth operations and excellent customer service across Stirling Leisure venues.

You will work with community groups and internal stakeholders, maintain records in booking and finance systems, and help maximise access to City facilities

Qualifications

• Experience in administration or bookings coordination.
• Strong organisational and prioritisation skills.
• Excellent written and verbal communication.

Responsibilities

• Coordinate bookings and customer enquiries across facilities.
• Be the first point of contact for facility users and ensure bookings are managed efficiently.
• Deliver exceptional customer service and support community access to City facilities.

Job description

Business Unit

Recreation & Leisure Services

Company Description

At the City of Stirling, we proudly serve a diverse community of more than 243,000 residents as Western Australia's largest local government. With a workforce of approximately 1,500 employees, we deliver over 200 services that support and enrich our community every day. Guided by our values of being Approachable, Responsive, Transparent and Innovative, we are committed to creating an inclusive, flexible and rewarding workplace where people can thrive.

Job Description

Location

Stirling Leisure - Various Location

Position Type: Casual

Salary:$48.24 per hour including 25% casual loading

The Opportunity

We are seeking customer-focused and highly organised Facility Hire Officers to join our Recreation & Leisure Services team on a casual basis. In this varied and rewarding role, you will be responsible for coordinating bookings and customer enquiries across a diverse portfolio of community facilities, leisure centres, beaches and reserves. You will be the first point of contact for facility users, ensuring bookings are managed efficiently while delivering exceptional customer service and helping maximise community access to City facilities. Working closely with community groups, sporting clubs, hirers and internal stakeholders, you will play a key role in supporting the successful operation of some of the City's most valued recreation and community spaces.

To be successful in this role, you will bring:

• Demonstrated experience in administration, bookings coordination, customer service or facility management.
• Strong organisational skills with the ability to manage competing priorities.
• Excellent written and verbal communication skills.
• Experience using Microsoft Office and business systems such as booking, finance or customer management platforms.
• A proactive and solution-focused approach to customer service.
• Strong interpersonal skills and the ability to build effective relationships with internal and external stakeholders.
• Knowledge of recreation, community or leisure facility operations will be highly regarded.
• Current First Aid Certificate.
• National Police Clearance (or ability to obtain).
• Current driver's licence is desirable.

Additional Information

Why you'll love working here:

• Rewarding You - Boosted superannuation and extra leave options
• Feel your Best - Free Stirling gym membership and other wellbeing initiatives
• Belong here - Inclusive and diverse workplace culture

Applications

If you are passionate about customer service, community engagement and helping people access quality recreation and community facilities, we would love to hear from you.

The City of Stirling is committed to creating a diverse, inclusive and safe workplace and encourages applications from people of all backgrounds.

The City embraces its diverse workforce by supporting work-life balance and offering opportunities for progression and development. Here at City of Stirling we celebrate and support inclusion and diversity.

We acknowledge the traditional custodians of the City of Stirling, the Wadjak People of the Nyoongar Nation, and the Aboriginal and Torres Strait Islander peoples of Australia. We will act with compassion and respect towards all people and value people of all abilities, ages, religions, faiths, sexualities, gender identity and cultural backgrounds.