Facilities Manager

Service Stream; Melbourne; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Growth opportunities

Retail discounts

Paid leave

Inclusive culture

Job summary

Service Stream is seeking an experienced Workplace Manager to lead the delivery of workplace and facilities services across our national property portfolio. Based at Collins Street, Melbourne, you will oversee safety, compliance, and service quality while driving continuous improvement.

You will manage day-to-day operations across around 50 sites, lead a small team of coordinators, coordinate with landlords and contractors, control costs, and plan CAPEX initiatives to keep workplaces fit for

Qualifications

• At least 5 years' experience in property, workplace, or facilities management.
• Proven leadership with ability to engage and develop teams.
• Strong financial acumen, including OPEX and P&L management.
• Experience managing contractors, service providers, and supplier performance.
• Demonstrated experience delivering workplace or property-related projects, including CAPEX programs.

Responsibilities

• Manage day-to-day operation and performance of Service Stream's national property portfolio.
• Develop and maintain facilities maintenance schedules and preventative maintenance programs.
• Support and optimise workplace and facilities operations across a national portfolio.
• Coordinate workplace maintenance, service requests, and contractor response activities.
• Manage relationships with landlords, contractors, and service providers to ensure high service standards and value for money.
• Oversee workplace health and safety compliance across all facilities.
• Lead and develop a team of Workplace/Facilities Coordinators.
• Manage facilities budgets, operational expenditure (OPEX), supplier approvals, and property-related financial reporting.
• Plan and deliver property projects including site mobilisations, relocations, fit-outs, and CAPEX initiatives.
• Drive continuous improvement, process optimisation, and cost-saving opportunities.
• Ensure compliance with company policies, statutory obligations, and sustainability objectives.

Skills

Leadership

Stakeholder management

Budgeting & cost control

Facilities operations

CAPEX management

Contractor management

Excel / Project

Tools

MS Office

MS Project

Job description

Primary Location

VIC - Melbourne - 655 Collins St

Job Description Summary

At Service Stream, we're committed to keeping our people connected, supported, and safe. We're looking for an experienced Workplace Manager to lead the delivery of workplace and facilities services across our national property portfolio.

Reporting to the General Manager Business Services, you'll play a key role in ensuring our workplaces are safe, efficient, compliant, and fit for purpose while driving continuous improvement and exceptional service delivery.

Managing a national portfolio of approximately 50 sites, the majority of which are industrial properties, this role is responsible for the day-to-day delivery of workplace and facilities services across the Group's property portfolio. This includes the development, implementation, and maintenance of workplace services strategies that support the Group's strategic and operational objectives.

About the Role

Location: Collins Street, Melbourne (with national oversight and occasional travel)

Work type: Full time permanent

About the role

This is a hands-on leadership position responsible for the day-to-day management of workplace and facilities operations across a diverse national portfolio. You'll lead a small team and work closely with internal stakeholders, landlords, contractors, and service providers to ensure our workplaces support operational excellence across the business.

You will be accountable for driving efficiencies, managing risk, controlling costs, and delivering high-quality workplace experiences for our employees and visitors.

• Manage the day-to-day operation and performance of Service Stream's national property portfolio.
• Develop and maintain facilities maintenance schedules and preventative maintenance programs.
• Support and optimise workplace and facilities operations across a national portfolio of predominantly industrial properties.
• Coordinate workplace maintenance, service requests, and contractor response activities.
• Manage relationships with landlords, contractors, and service providers to ensure high service standards and value for money.
• Oversee workplace health and safety compliance across all facilities.
• Lead and develop a team of Workplace/Facilities Coordinators.
• Manage facilities budgets, operational expenditure (OPEX), supplier approvals, and property-related financial reporting, ensuring effective P&L management and cost control across the portfolio.
• Plan and deliver property projects including site mobilisations, relocations, fit-outs, workplace upgrades, and capital expenditure (CAPEX) initiatives, ensuring projects are delivered on time and within budget.
• Drive continuous improvement initiatives, process optimisation, and cost-saving opportunities.
• Ensure compliance with company policies, statutory obligations, and sustainability objectives.

About you

• At least 5 years' experience in property, workplace, or facilities management.
• Strong experience managing facilities operations across multiple sites.
• Proven leadership experience with the ability to engage, influence, and develop teams.
• Excellent stakeholder management and communication skills.
• Strong financial acumen, including OPEX and P&L management, budget development, forecasting, and cost control.
• Experience managing contractors, service providers, and supplier performance.
• Demonstrated experience delivering workplace or property-related projects, including the management of CAPEX programs and property infrastructure upgrades.
• A proactive, solutions-focused approach with a continuous improvement mindset.
• Strong organisational skills and the ability to manage competing priorities in a fast-paced environment.

• Advanced Microsoft Office skills, including Excel, Word, Outlook, and Project.

About Service Stream

Service Stream is an equal opportunity, ASX-listed business that develops and operates Australia's essential service networks across telecommunications, utilities, transport, defence and social infrastructure. We keep communities connected and we're proud of the work we do.

Why you'll like working here

• Growth: national career pathways across multiple business units.
• Discounts: retail partners including Woolworths, Airbnb, JB Hi-Fi, Bupa and more.
• Paid leave: parental, cultural, community service, study, volunteering and purchased leave.
• Inclusive culture: we value diversity, inclusion and celebrate excellence.

We welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability or neurodivergence, members of the LGBTIQA+ community, Veterans and people from all backgrounds.

Applications can’t be accepted via email. If you require reasonable adjustments during the recruitment process, please contact [e-mail].

Department

Quality