F&B Attendant: Wine Service & Upsell Pro - Flexible Shifts

Mövenpick Hotels & Resorts; Melbourne; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

ALL Loyalty Program

HERO training

Job summary

Mövenpick Hotels & Resorts is seeking hospitality professionals to join our team in Melbourne. This role emphasizes sharing food stories with guests, explaining the menu with confidence, and assisting guests with dietary needs while recommending wine and beverages.

The successful candidate will upsell effectively, stay calm under pressure, and support all areas of F&B operations during peak times across a variable shift schedule.

Qualifications

• Previous customer service experience.
• Experience in A la carte/Wine service/Coffee making (preferred).
• RSA Certificate
• Ability to work 3–4 shifts over 7 days including mornings, evenings and weekends.
• Good communication, interpersonal skills, and attention to detail.

Responsibilities

• Share our food stories with guests and explain the menu with confidence.
• Assist guests with dietary needs and wine/beverage recommendations.
• Upsell opportunities to maximise sales.
• Remain calm in a fast-paced environment.
• Support F&B operations across shifts and during peak times.

Skills

Customer service

Wine service

Coffee making

RSA

Job description

Mövenpick Hotels & Resorts is seeking hospitality professionals to join our team in Melbourne. This role emphasizes sharing food stories with guests, explaining the menu with confidence, and assisting guests with dietary needs while recommending wine and beverages.

The successful candidate will upsell effectively, stay calm under pressure, and support all areas of F&B operations during peak times across a variable shift schedule.