Expression of Interest - Transport Allocator

ANC Delivers; Brisbane; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid Working

Paid Parental Leave

Corporate discounts

Employee Assistance Program

Learning & Development opportunities

Job summary

ANC Delivers is seeking a motivated Transport Allocator to join our Brisbane team. In this hands-on role, you will schedule deliveries, plan routes, and allocate transport resources to meet our customer promise.

You will use Transport Management Systems and other digital tools to monitor performance, resolve issues, and support a smooth delivery network across Brisbane and interstate routes. This role includes weekend shifts on a rotating roster.

Qualifications

• 3+ years of experience in transport or logistics.
• Strong ability to learn and use operational technology platforms to support allocation, planning and decision-making.
• Customer-focused mindset with service excellence.
• Ability to work autonomously and in a team environment.
• Strong communication skills with internal and external stakeholders.
• Excellent organisation to manage multiple tasks and priorities.
• Proactive problem-solving to minimise disruption to operations.
• Knowledge of local and interstate logistics is advantageous.

Responsibilities

• Manage daily delivery schedules, vehicle requirements and route planning using transport systems.
• Monitor delivery performance and real-time allocation activities with digital tools.
• Collaborate with cross-functional teams to ensure smooth daily operations.
• Resolve operational issues on delivery days to ensure timely outcomes.
• Support the customer experience by meeting or exceeding delivery expectations.
• Ensure allocations adhere to COR principles and safety standards.
• Identify opportunities to improve efficiency, reduce costs and improve the customer experience.
• Maintain accurate records of delivery schedules and relevant operational metrics.

Skills

Route planning

Resource allocation

Cross-functional collaboration

Customer service mindset

Problem solving

Safety compliance

Documentation

Tools

TMS (Transport Management Systems)

Job description

Position Overview

ANC is looking for a motivated and experienced Transport Allocator to join our team in Brisbane Airport, QLD. This is a hands-on operational role where you will play a critical part in supporting and enabling our Delivery Professionals (drivers) by optimally allocating transport resources, planning routes using transport systems, and ensuring the successful delivery of our customer promise. This position requires flexibility, as it includes working in a rotating roster with weekend shifts. As a key member of our team, you’ll help us fulfill our promise of delivering excellent outcomes for both our clients and their customers.

What You’ll Be Doing

• Allocation & Scheduling: Manage the daily schedule of deliveries, vehicle requirements, and route planning using transport and delivery management systems, ensuring optimal resource utilisation in line with volume and operational requirements.


• Systems & Technology: Utilise operational platforms and digital tools to monitor delivery performance, manage real-time allocation activities, and support efficient decision-making across the delivery network.


• Collaboration: Work closely with cross-functional teams to ensure the smooth execution of daily delivery operations.


• Problem Solving: Handle operational issues on the day of delivery, ensuring timely resolution of any disruptions or challenges.


• Customer Focus: Support the customer experience by ensuring that deliveries meet or exceed expectations.


• Compliance & Safety: Ensure that all allocations adhere to the principles of the Chain of Responsibility (COR) and safety standards.


• Continuous Improvement: Proactively identify opportunities to improve efficiency, reduce costs, and enhance the customer experience.


• Documentation & Reporting: Maintain accurate records of delivery schedules and any relevant operational metrics.

What We’re Looking For

• Experience: 3+ years of industry experience in transport or logistics, with strong familiarity with Transport Management Systems (TMS) (Preferred).


• Technical Acumen: Strong capability to learn and effectively use operational technology platforms, with the ability to interpret system data and leverage digital tools to support allocation, planning and operational decision-making.


• Customer Mindset: A proactive, solutions-focused approach with a strong commitment to service excellence.


• Autonomy & Teamwork: Ability to work autonomously and collaborate effectively within a team environment.


• Communication: Strong interpersonal and communication skills, with the ability to build and maintain relationships with internal teams and external stakeholders.


• Organisation: Strong organizational skills with the ability to manage multiple tasks and conflicting priorities effectively.


• Problem Solving: Ability to resolve issues promptly, ensuring minimal disruption to operations and customer satisfaction.


• Knowledge of local & interstate logistics: Understanding of local and interstate capital city logistics (advantageous).

What You’ll Get in Return

• Career Growth Opportunities: With ANC’s strong focus on internal growth, there are numerous opportunities for career progression within the company.


• Learning & Development Opportunities: Continuous professional development to help you grow in your career with opportunities for training, mentorship, and skill enhancement.


• Work with adedicated and exceptional teamthat values collaboration, problem-solving, and customer service.


• Hybrid Working: The ability to work both in the office and remotely, ensuring a healthy work-life balance.


• Paid Parental Leave: Generous paid parental leave to support you during important life moments.


• Corporate Discounts: Access to exclusive corporate discounts on health insurance, and retail offers.


• Employee Assistance Program: Health and wellness support through our EAP.

About ANC

ANC is an Australian owned leader in last mile delivery and direct to consumer (D2C) services, partnering with some of the largest and emerging retail and e-commerce brands in Australia.

We are customer focused and to us that means to seek out new and innovative ways to deliver on our customer promise. Innovation is in our DNA with over 100 years of resilience and growth behind us.

Please note that only candidates with full working rights in Australia will be considered for this role.