Experienced Case Manager

Hello Australia & Hello Migration; City of Brisbane; On-site; AUD 90,000 - 110,000; Full time

Job summary

Hello Migration in Brisbane is seeking an experienced Case Manager for a full-time role to support clients through Australian migration pathways.

You will manage client files, progress matters with accuracy, and handle Subclass 482 and Subclass 186 matters, Graduate and skilled visa processes, with strong organisation and client communication.

Join a supportive team that values professional development, continuous learning, and making a real difference in people’s lives.

Qualifications

• Experience as Migration Case Manager or similar role.
• Strong client file management and case progression skills.
• Experience using Migration Manager.
• Experience with Subclass 482 and Subclass 186 matters.
• Familiarity with skilled and Graduate visas.

Skills

Migration Case Management

Client File Management

Australian Migration Law

Subclass 482

Subclass 186

Written Communication

Job description

We’re Hiring: Experienced Case Manager | Full-Time

At Hello Migration, we believe migration work is more than managing files and meeting deadlines. It is about supporting people through some of the most important decisions of their lives.

We are looking for an experienced Case Manager to join our team in a full-time role.

This is not an entry-level position. We are specifically looking for someone who already has hands‑on experience working in an Australian migration practice and can confidently manage client files and progress matters with a high level of organisation and attention to detail.

Essential experience

• Previous experience working as a Migration Case Manager, Migration Assistant or in a similar migration-focused role
• Strong experience with client file management and case progression
• Experience using Migration Manager
• Practical experience handling Subclass 482 and Subclass 186 matters
• Experience with skilled visas and Graduate visas
• Experience preparing, managing or supporting Administrative Review Tribunal (ART) matters
• Confidence working with multiple active matters, deadlines, documentation and client communication
• Strong written communication, organisation and attention to detail

We are looking for someone who understands the importance of accuracy, client care and proper file management, and can contribute confidently from day one.

Why join Hello Migration?

You’ll be joining an experienced and supportive migration team in a positive, collaborative working environment.

We value professional development, encourage continuous learning and want our team members to feel recognised, supported and challenged to grow.

You’ll work across a varied caseload, strengthen your professional experience and become an important part of a team that genuinely cares about the people behind every matter.

If you are looking for a role where you can make a difference, feel valued and help change people’s lives, we’d love to hear from you.