Executive Leader, Centre Operations & Compliance

Management and Training Corporation; Sydney; On-site; AUD 180,000 - 260,000; Full time

Job summary

Management and Training Corporation – Sydney CBD NSW is recruiting for an executive Director, Centre Operations to lead the delivery of safe and secure centre-based operations across Australia’s Immigration Detention Network. The role reports to the Senior Contract Director and provides leadership to IDN Centre Managers and the National Manager, Workforce Planning.

The role sets operational direction, oversees service delivery, risk management, compliance and assurance within contractual

Qualifications

• Senior leadership experience managing large, multi-site operations in secure, compliance‑driven environments.
• Ability to set standards and drive operational excellence within contractual/regulatory frameworks.
• Experience managing budgets, workforce performance, risk and compliance.
• Exceptional people leadership, coaching and accountability.
• Advanced analytical/problem-solving using performance data.
• Strong communication and stakeholder management with government and partners.
• Crisis and incident management experience, including emergency response and debriefs.
• Resilience, integrity and sound judgement under pressure.
• Willingness to travel regularly to Canberra and IDN Centres.

Responsibilities

• Set operational direction for Centres in line with service delivery excellence, contractual obligations and organisational goals.
• Be accountable for Centre performance, compliance, operational assurance, incident response and risk management.
• Lead Centre Managers and Deputy Centre Managers, setting performance benchmarks and modelling MTC’s values.
• Ensure effective workforce management, governance, adequate resourcing and roster performance across all sites.
• Act as the senior operational point of contact for major incidents and emergencies, ensuring effective response plans, debriefs and continuous improvement.
• Review Centre performance data and lead executive-level assurance and improvement initiatives to address trends, risks and opportunities.
• Manage subcontractor performance and build strong relationships with government, service delivery and regulatory stakeholders.
• Provide timely and accurate operational reporting to executive leadership, senior management and key government stakeholders.

Skills

Senior leadership

Budget management

Stakeholder management

Crisis management

Analytical thinking

Communication

Travel willingness

Regulatory compliance

Job description

Management and Training Corporation – Sydney CBD NSW is recruiting for an executive Director, Centre Operations to lead the delivery of safe and secure centre-based operations across Australia’s Immigration Detention Network. The role reports to the Senior Contract Director and provides leadership to IDN Centre Managers and the National Manager, Workforce Planning.

The role sets operational direction, oversees service delivery, risk management, compliance and assurance within contractual