Executive Director, Centre Operations (IDN)

Management and Training Corporation; Canberra; On-site; AUD 180,000 - 240,000; Full time

Job summary

Management and Training Corporation in Canberra is seeking an Executive Director, Centre Operations to lead safe, secure Centre-based operations across Australia's Immigration Detention Network. You will oversee Centre Managers, drive performance and ensure compliance with contractual and regulatory obligations.

This role requires a proven track record in large, multi-site leadership, budgeting, workforce planning and stakeholder engagement with government partners.

Qualifications

• Demonstrated senior leadership experience managing large, complex, multi-site operations within secure, compliance-driven environments.
• Proven ability to set standards, drive operational excellence and apply contractual, legal and regulatory frameworks.
• Sound experience managing operational budgets, workforce performance, risk and compliance within delegated authority.
• Exceptional people leadership capability, including coaching, mentoring and holding senior managers accountable while fostering a positive workplace culture.
• Advanced analytical and problem-solving skills, with experience using performance data to identify trends, risks and improvement opportunities.
• Highly developed communication and stakeholder management skills, including experience working with government departments, subcontractors, unions and corporate partners.
• Extensive crisis and incident management experience, including emergency response, critical-event communication and incident debriefs.

Responsibilities

• Set operational direction for Centres in line with service delivery excellence, contractual obligations and organisational goals.
• Be accountable for Centre performance, compliance, operational assurance, incident response and risk management across the IDN.
• Lead and support Centre Managers and Deputy Centre Managers, setting performance benchmarks and modelling MTC's values.
• Ensure effective workforce management, national and site governance, adequate resourcing and roster performance across all sites.
• Act as the senior operational point of contact for major incidents and emergencies, ensuring effective response plans, debriefs and continuous improvement.
• Review Centre performance data and lead executive-level assurance and improvement initiatives to address trends, risks and opportunities.
• Manage subcontractor performance and build strong relationships with government, service delivery and regulatory stakeholders.
• Provide timely and accurate operational reporting to executive leadership, senior management and key government stakeholders.

Skills

Senior leadership

Multi-site operations

Compliance frameworks

Budget management

People leadership

Analytical skills

Stakeholder management

Crisis and incident management

Travel readiness

Job description

Management and Training Corporation in Canberra is seeking an Executive Director, Centre Operations to lead safe, secure Centre-based operations across Australia's Immigration Detention Network. You will oversee Centre Managers, drive performance and ensure compliance with contractual and regulatory obligations.

This role requires a proven track record in large, multi-site leadership, budgeting, workforce planning and stakeholder engagement with government partners.