EXECUTIVE HOUSEKEEPER

Ozone Hospitality Services; City of Melbourne; On-site; AUD 100,000 - 150,000; Full time

Job summary

Ozone Hospitality Services – Melbourne VIC is seeking an Executive Housekeeping Manager to lead our housekeeping operation in Melbourne CBD. You will be hands-on, KPI-driven and responsible for maintaining top standards across rooms and public areas.

You will coach and develop a team, set priorities, monitor KPIs, and work with other departments to resolve issues quickly. This is a growth-focused role with opportunities across sites and a clear path to progression.

Responsibilities

• Leading and motivating the housekeeping team.
• Setting daily priorities and keeping the team on track.
• Training, coaching and developing team members.
• Checking rooms and public areas to ensure standards are consistently met.
• Monitoring KPIs, productivity and guest feedback.
• Managing stock, supplies and equipment.
• Working with other departments to resolve issues quickly.
• Handling guest concerns professionally.
• Identifying better, smarter and more efficient ways of working.
• Maintaining accountability while creating a positive team environment.
• Stepping in when things get busy and leading by example.

Job description

Ozone Hospitality Services – Melbourne VIC

EXECUTIVE HOUSEKEEPING MANAGER | MELBOURNE CBD

Are you the person who walks into a hotel, spots what needs fixing and actually gets it done?

Do you know how to lead a team, maintain high standards and get results without standing on the sidelines?

Then we want to hear from you.

We’re looking for an Executive Housekeeping Manager who is confident, hands-on, people-focused and ready to make a real impact.

This isn’t a “sit in the office and hope everything runs smoothly” kind of role.

YOU’LL BE RIGHT IN THE ACTION.

You’ll lead the team, work closely with management, solve problems, improve performance and make sure our guests walk into a property that looks and feels its best.

WHY YOU’LL WANT TO WORK WITH US

A TEAM TO LEAD

You’ll bring the team together, set the standard and help everyone perform at their best.

We want a manager who leads by example, gets involved and knows how to bring out the best in people.

YOUR PERFORMANCE MATTERS

We’re KPI-driven, which means you’ll know what success looks like.

Set the target. Build the plan. Deliver the results.

When you achieve great results, we recognise and celebrate them.

EMPLOYEE RECOGNITION

We believe great work deserves to be recognised.

Strong leadership, excellent results, positive guest feedback and a high-performing team could see you recognised through our Employee of the Month program.

CAREER PROGRESSION

We’re big on progression.

If you perform, develop your team and show you’re ready for more, we want to give you opportunities to grow with us.

TRAINING PROVIDED

Already experienced? Great.

We’ll still provide training on our systems, processes, standards and expectations so you understand exactly how we operate.

OPPORTUNITIES ACROSS MULTIPLE SITES

There may be opportunities to work across multiple sites, giving you greater exposure, experience and the opportunity to continue developing your management skills.

WHAT YOU’LL ACTUALLY BE DOING

You’ll be responsible for making sure the housekeeping operation runs effectively and consistently.

This includes:

• Leading and motivating the housekeeping team.
• Setting daily priorities and keeping the team on track.
• Training, coaching and developing team members.
• Checking rooms and public areas to ensure standards are consistently met.
• Monitoring KPIs, productivity and guest feedback.
• Managing stock, supplies and equipment.
• Working with other departments to resolve issues quickly.
• Handling guest concerns professionally.
• Identifying better, smarter and more efficient ways of working.
• Maintaining accountability while creating a positive team environment.
• Stepping in when things get busy and leading by example.

WHO ARE WE LOOKING FOR?

We’re looking for someone with management experience in housekeeping or hospitality who is ready to take ownership of the operation.

You should be:

A LEADER – You know how to manage people, not just tasks.

PEOPLE-FOCUSED – You can have difficult conversations when needed, while also recognizing, supporting and developing your team.

RESULTS-DRIVEN – You’re comfortable working with targets, KPIs and performance outcomes.

HANDS-ON – You’re not afraid to get involved when your team needs you.

ORGANISED – You can manage a busy operation while staying focused and in control.

AMBITIOUS – You’re looking for an opportunity to grow, develop and make a genuine impact.

THE BIG QUESTION: WHY YOU?

Because you could be the person who takes our housekeeping operation to the next level.

You’ll have the opportunity to lead a team, improve performance, develop people, work across sites, be recognised for your results and build your career.

If you’re the type of manager who says:

“Give me a challenge. I’ll figure it out.”

We want to meet you.

Executive Housekeeping Manager
Melbourne CBD
Management experience required
Training provided
KPI-driven environment
Career progression opportunities
Employee recognition program
Potential opportunities across multiple sites

Lead the team. Raise the standard. Get the results. Grow with us.