Executive Director, Credit & Fraud Strategy

Singtel Group; Sydney; Hybrid; AUD 260,000 - 380,000; Full time

Benefits offered by this job

Flexible working

Hybrid work

Parental leave

Employee discounts

Wellbeing support

Professional development

On-site facilities

Job summary

Optus, an Australian telecommunications leader, seeks a Senior Director, Credit & Fraud to lead enterprise-wide risk strategy, governance, and portfolio performance, protecting the business while delivering great customer outcomes.

You will drive fraud prevention, credit decisioning, AI innovations, and operational transformation, partnering with senior leaders to influence cross-functional initiatives and deliver measurable results.

Qualifications

• Significant leadership experience in credit risk, fraud, or financial risk management.
• Strong expertise in risk frameworks, governance, compliance, and portfolio management.
• Experience with decisioning systems, analytics, AI, and technology-led solutions.
• Exceptional stakeholder management, influencing, and communication skills.
• Strong commercial acumen with a track record of delivering business outcomes.
• Proven ability to lead transformation and high-performing teams.

Responsibilities

• Lead Optus' credit and fraud strategy, policies, and governance.
• Drive strong customer, compliance, risk, and commercial outcomes.
• Oversee portfolio performance, credit decisioning, AI, and fraud technologies.
• Partner with senior leaders to influence business-wide initiatives and manage emerging risks.
• Drive automation, continuous improvement, and operational transformation.
• Lead high-performing teams and deliver executive reporting and insights.

Skills

Credit risk leadership

Fraud management

Governance

Analytics & AI

Stakeholder management

Commercial acumen

Team leadership

Tools

Decisioning systems

AI technologies

Job description

Optus, an Australian telecommunications leader, seeks a Senior Director, Credit & Fraud to lead enterprise-wide risk strategy, governance, and portfolio performance, protecting the business while delivering great customer outcomes.

You will drive fraud prevention, credit decisioning, AI innovations, and operational transformation, partnering with senior leaders to influence cross-functional initiatives and deliver measurable results.