Executive Client Delivery Lead - Managed Services (Sydney)

Whizdom; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Whizdom is seeking a senior Client Delivery Manager to lead end-to-end delivery, governance and commercial performance of complex technology services for a major client in Sydney. The role requires 10+ years of senior delivery experience and the ability to operate at executive level across multiple technology towers.

You will oversee managed services across application, cloud and security operations, manage delivery governance, risk, escalations and improve service performance, while

Qualifications

• Lead and oversee managed services delivery across application operations, cloud operations and security operations.
• Own service performance, delivery governance, risk management and escalations.
• Establish and maintain delivery processes, policies, quality standards and KPIs, using customer feedback and performance data to drive improvements.
• Manage project delivery, financials and commercial outcomes, removing delivery obstacles and ensuring contractual/service commitments are achieved.
• Act as the senior client-facing delivery leader, managing executive stakeholders and providing clear communication around performance, risks, issues and priorities.
• Coordinate multiple internal teams and external vendors to ensure services operate as a single integrated delivery model.
• Support new enhancements and initiatives, including ad-hoc solution development, scope definition and commercial management.

Responsibilities

• Lead and oversee managed services delivery across application operations, cloud operations, security operations and third-party cloud vendors.
• Own overall service performance, delivery governance, risk management, escalations and continuous service improvement.
• Establish and maintain delivery processes, policies, quality standards and KPIs, using customer feedback and performance data to drive improvements.
• Manage project delivery, financials and commercial outcomes, removing delivery obstacles and ensuring contractual/service commitments are achieved.
• Act as the senior client-facing delivery leader, managing executive stakeholders and providing clear communication around performance, risks, issues and priorities.
• Coordinate multiple internal teams, technical functions and external vendors to ensure services operate as a single integrated delivery model.
• Support new enhancements and initiatives, including ad-hoc solution development, scope definition and commercial management.

Job description

Whizdom is seeking a senior Client Delivery Manager to lead end-to-end delivery, governance and commercial performance of complex technology services for a major client in Sydney. The role requires 10+ years of senior delivery experience and the ability to operate at executive level across multiple technology towers.

You will oversee managed services across application, cloud and security operations, manage delivery governance, risk, escalations and improve service performance, while