Executive Assistant

NSW Department of Customer Service; Sydney; On-site; AUD 117,000 - 129,000; Full time

Job summary

NSW Department of Customer Service – Sydney is seeking an experienced Executive Assistant to the Chief Executive within the Office of the Chief Executive (OCE) at SIRA. You will manage a fast-paced, high-trust executive function, coordinate complex priorities, prepare briefing material and meeting packs, and support strategic priorities for internal and external stakeholders.

Based in Sydney with travel to Gosford as required, you will ensure timely access to information, maintain

Qualifications

• Experience supporting a senior executive in a fast-paced environment.
• Ability to manage competing priorities and confidential information with discretion.
• Strong written and verbal communication skills for executive correspondence and briefings.

Responsibilities

• Act as a key point of contact for the Chief Executive, assess and prioritise requests, elevate urgent matters.
• Manage the Chief Executive's complex diary, forward schedule, correspondence, records, travel and engagements.
• Coordinate meeting logistics, agendas, papers and briefings, monitor actions and follow-up.
• Prepare, coordinate and review high-level correspondence, submissions, briefing notes and other communications.
• Research, collate and coordinate information, reports and advice on complex policy matters.
• Liaise with senior executives, ministerial and departmental offices, and stakeholders on behalf of the Chief Executive.
• Maintain and improve administrative practices, systems and records for the Office of the Chief Executive.

Skills

Executive support

Diary management

Stakeholder liaison

Microsoft 365

Tools

eApprovals

TRIM

Job description

NSW Department of Customer Service – Sydney CBD NSW

Rare opportunity to join the State Insurance Regulatory Authority (SIRA) as Executive Assistant to the Chief Executive!

• Employment type: Ongoing
• Salary: $116,981 - $129,492 + Super and Leave Loading
• Location: Sydney, with travel to Gosford as required.

The Opportunity

The Office of the Chief Executive (OCE) is seeking a highly organised, proactive and experienced Executive Assistant who thrives on managing competing priorities, anticipating needs and ensuring the smooth operation of an executive function.

Combining exceptional executive and administrative support, you will play a key role in supporting strategic priorities, coordinating complex activities and delivering high-quality outcomes that supports Chief Executive and organisational priorities. This is a fast-moving, high-trust role at the centre of the Chief Executive's office, supporting the day-to-day flow of information, meetings, requests and priorities that enable the Chief Executive to lead SIRA effectively.

This opportunity would suit someone who is already a strong executive support professional and is ready to work beyond the status quo of an Executive Assistant role. You will be proactive, organised, calm under pressure and comfortable taking initiative before being asked. The right person will bring structure, pace and judgement to a confidential executive environment. You will help ensure the Chief Executive has access to the right information, at the right time and in the right form - including meeting packs, briefing material and follow-up actions - so they are prepared to make decisions and engage effectively internally and externally. Just as importantly, you will support the broader executive office to operate smoothly, with opportunities to contribute flexibly across the Executive Leadership Team and wider organisation as priorities require.

About Us

The State Insurance Regulatory Authority (SIRA) regulates the workers compensation, motor accidents compulsory third party and home building compensation schemes in NSW. SIRA works to ensure these schemes are fair, effective and sustainable, and deliver better outcomes for the people and businesses who rely on them. By supporting the Chief Executive and the effective operation of the executive office, this role contributes directly to the leadership, coordination and decision-making needed to deliver that purpose.

This role is based in the Office of the Chief Executive (OCE), a small, collaborative team that supports the Chief Executive and coordinates priorities across SIRA's Executive Leadership Team.

As Executive Assistant, you will provide trusted, high-level support to the Chief Executive and help the OCE operate smoothly. Understand more about SIRA - here.

Your responsibilities will include:

• Act as a key point of contact for the Chief Executive, assess and prioritise requests, initiate action and elevate urgent or sensitive matters appropriately.
• Manage the Chief Executive's complex diary and forward schedule, correspondence, records, travel and engagements to optimise the use of their time.
• Coordinate meeting logistics, agendas, papers and briefings, and monitor actions and follow-up.
• Prepare, coordinate and review high-level correspondence, submissions, briefing notes and other communications, ensuring accuracy, quality and confidentiality.
• Research, collate and coordinate information, reports and advice on complex policy and operational matters to support informed decision-making.
• Liaise with senior executives, ministerial and departmental offices, and key internal and external stakeholders on behalf of the Chief Executive.
• Maintain and improve administrative practices, systems and records that support the effective operation of the Office of the Chief Executive.

About you:

• Demonstrated experience supporting a senior executive across complex and sensitive matters in a fast-paced environment.
• Strong organisational, planning and prioritisation skills, with the ability to manage competing deadlines and follow matters through to completion.
• Sound judgement, integrity and discretion when handling confidential information and responding to sensitive issues.
• Strong written and verbal communication skills, including experience preparing clear, accurate and well-structured executive correspondence and briefings.
• Ability to anticipate needs, work independently, remain composed and respond flexibly to changing priorities.
• Ability to build effective relationships with senior internal and external stakeholders and provide responsive, service-focused support.
• Proficiency in Microsoft 365 and records and information management systems; experience using eApprovals and TRIM would be advantageous.

If you want to be part of a forward-thinking, innovative team that thrives on challenging the status quo, we would love to hear from you!

For role related queries, please contact Bri Raft at ********@sira.nsw.gov.au

Essential Requirements

• Be NSW residents or in the process of relocating to NSW
• Hold appropriate working rights for the type of employment offered - Fixed Term roles require valid work rights for the full duration of the role

Salary Grade 7/8, with the base salary for this role starting at $116,981 base plus superannuation

Closing Date

Tuesday, 17 November 2026 at 11:59pm

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.

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