Exam Support Lead — Hybrid & Flexible Work

NSW Department of Communities and Justice; Sydney; Hybrid; AUD 117,000 - 129,000; Full time

Benefits offered by this job

Hybrid work arrangements

Close to Wynyard station

Flexible working arrangements

Generous leave entitlements

Fitness Passport discounts

Annual flu vaccinations

Job summary

NSW Education Standards Authority (NESA) in Sydney seeks a Leader, Exam Support within the Assessment Division to coordinate examination support for HSC and online testing. You will lead a small team, ensure smooth delivery, and resolve operational issues across sites.

The role requires strong stakeholder management, the ability to handle high-volume workloads, and a track record in customer service. Full-time, hybrid arrangement with after-hours work as needed.

Qualifications

• Stakeholder management in high-pressure environments, including exams.
• Ability to handle high-volume activities with tight deadlines.
• Proficient with technology and digital tools.
• Experience in help desk or customer support roles.
• Experience leading a small team to deliver outcomes.

Responsibilities

• Leading the development and continuous improvement of support materials and technical documentation.
• Supervising a small team responsible for examination conduct and support services.
• Ensuring high-quality customer service outcomes and responding to complex enquiries.
• Collaborating with internal stakeholders to deliver examination and testing outcomes.
• Planning work programs for HSC and other examinations, managing risks.
• Building relationships with stakeholders and resolving issues in marking processes.
• Analyzing data and feedback to identify issues and drive improvements.

Skills

Stakeholder management

High-volume timelines

Technology proficiency

Help desk / customer support

Team leadership

Job description

NSW Education Standards Authority (NESA) in Sydney seeks a Leader, Exam Support within the Assessment Division to coordinate examination support for HSC and online testing. You will lead a small team, ensure smooth delivery, and resolve operational issues across sites.

The role requires strong stakeholder management, the ability to handle high-volume workloads, and a track record in customer service. Full-time, hybrid arrangement with after-hours work as needed.