Lead, Exam Support - Hybrid & HSC Impact

Department/Agency: NESA; Sydney; Hybrid; AUD 117.000 - 129.000; Vollzeit

Benefits dieser Stelle

Hybrid work arrangements

Flexible leave entitlements

Salary packaging options

Fitness Passport access

Zusammenfassung

NSW Education Standards Authority (NESA) is seeking a Leader, Exam Support to coordinate examination support for HSC and online testing. You will oversee a small team, manage workflows, and ensure delivery of examination support services across NSW.

The role demands strong stakeholder engagement and a track record in customer service excellence. The role is hybrid with 50% weekly office attendance, and occasional full-time office presence during peak periods or at other Sydney locations.

Qualifikationen

• Experience leading a small team to deliver critical outcomes
• Strong customer service and help desk capabilities
• Proven ability to manage high‑volume, time‑sensitive workloads
• Excellent stakeholder communication and collaboration skills
• Ability to analyze data and identify process improvements

Aufgaben

• Lead the development and continuous improvement of examination support materials and documentation
• Supervise a small team responsible for examination conduct and support services
• Ensure high-quality customer service outcomes and report on trends
• Collaborate with internal stakeholders to deliver examination and testing outcomes
• Plan and coordinate work programs for HSC and other examinations
• Build relationships with internal and external stakeholders and resolve issues
• Analyze operational data to inform decisions and improvements

Kenntnisse

Stakeholder management

Team leadership

Customer service

Help desk

Data analysis

Jobbeschreibung

NSW Education Standards Authority (NESA) is seeking a Leader, Exam Support to coordinate examination support for HSC and online testing. You will oversee a small team, manage workflows, and ensure delivery of examination support services across NSW.

The role demands strong stakeholder engagement and a track record in customer service excellence. The role is hybrid with 50% weekly office attendance, and occasional full-time office presence during peak periods or at other Sydney locations.