Events & Conference Operations Lead

Everi Pty; Adelaide; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

ALL Heartist card

Learn your Way Academy

Career development opportunities

Team of professionals

Corporate Social Responsibility

Laundered uniform

Duty Meal

Job summary

Accor's Pullman Adelaide seeks a hands-on Food & Beverage leader to work with the F&B Manager on conferences and events. You will supervise staff, liaise with guests, prepare accounts and manage equipment and cost controls to support revenue initiatives and customer satisfaction.

The role is team-based and hands-on, offering opportunities to grow within Accor's global hospitality network in Australia. Australia-wide benefits and career development are highlighted in the program.

Qualifications

• High attention to detail and organisation skills.
• Prior experience managing a team at a senior level (F&B Duty Manager / Venue Manager or similar).
• Responsible Persons badge and RSA valid in SA.
• Australian police clearance and working with vulnerable person clearance.
• Experience across banquets, events and restaurant service is advantageous.
• Strong focus to exceed customer expectations.
• Passion for delivering quality service.
• Ability to work flexible, to manage events from the ground.
• Proven experience managing diverse teams.
• Excellence grooming and presentation.
• Proven experience managing work schedules, monitoring and evaluating performance, as well as leading high performing and engaged teams.
• Experience supervising and supporting employees to ensure standards and procedures are observed to provide a consistent, high level of service for all customer contact.
• Computer literate. MICROS or similar POS system, Opera Cloud, Time and Attendance digital systems such as ReadyWorkforce, is an advantage.

Responsibilities

• Serve directly with the Food & Beverage Manager focusing on Conferences and Events.
• Supervise staff, liaise with guests and prepare accounts.
• Manage equipment needs, costs and revenue initiatives.
• Ensure total customer satisfaction across all customer contact.

Skills

Attention to detail

Team leadership

Customer service

Flexibility

Grooming standards

Tools

MICROS POS

Opera Cloud

ReadyWorkforce

Job description

Accor's Pullman Adelaide seeks a hands-on Food & Beverage leader to work with the F&B Manager on conferences and events. You will supervise staff, liaise with guests, prepare accounts and manage equipment and cost controls to support revenue initiatives and customer satisfaction.

The role is team-based and hands-on, offering opportunities to grow within Accor's global hospitality network in Australia. Australia-wide benefits and career development are highlighted in the program.