Event & Guest Experience Assistant

telstra; City of Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

Telstra in Melbourne is seeking an Event Assistant to provide comprehensive administrative and event support within the Customer Insights Centre Experience Team. You will help manage bookings, coordinate logistics, and ensure a welcoming environment for attendees while liaising with stakeholders across the business.

The role focuses on delivering seamless event experiences, coordinating with internal teams, vendors, and clients to support Telstra's strategic priorities and customer engagement

Qualifications

• Experience in supporting events up to 500 attendees.
• Minimum 2 years in reception or events roles.
• Strong customer service and communication skills.
• Ability to engage with senior executives.
• Proactive, high standards and workload planning.
• Ability to identify innovative improvements.

Responsibilities

• Execute the CIC Experience strategy and value proposition.
• Greet guests and provide concierge and service support.
• Maintain booking and event documentation and reporting.
• Triage and manage enquiries via inbox and forms.
• Manage bookings and schedules to optimise the event calendar.
• Coordinate event logistics including rooms, catering, AV.
• Assist with meeting room tech setup and liaise with AV team.
• Communicate with stakeholders to align event strategies.
• Support Workplace Community in room availability.
• Collaborate with partners to ensure contracted services comply.
• Identify safety issues and report HS&E concerns.
• Gather stakeholder feedback and drive improvements.

Skills

Event support

Customer service

Communication

Stakeholder management

Planning/workload

Executive interaction

Problem solving/innovation

Job description

Telstra in Melbourne is seeking an Event Assistant to provide comprehensive administrative and event support within the Customer Insights Centre Experience Team. You will help manage bookings, coordinate logistics, and ensure a welcoming environment for attendees while liaising with stakeholders across the business.

The role focuses on delivering seamless event experiences, coordinating with internal teams, vendors, and clients to support Telstra's strategic priorities and customer engagement