Event Assistant

telstra; City of Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

Telstra in Melbourne is seeking an Event Assistant to provide comprehensive administrative and event support within the Customer Insights Centre Experience Team. You will help manage bookings, coordinate logistics, and ensure a welcoming environment for attendees while liaising with stakeholders across the business.

The role focuses on delivering seamless event experiences, coordinating with internal teams, vendors, and clients to support Telstra's strategic priorities and customer engagement

Qualifications

• Experience in supporting events up to 500 attendees.
• Minimum 2 years in reception or events roles.
• Strong customer service and communication skills.
• Ability to engage with senior executives.
• Proactive, high standards and workload planning.
• Ability to identify innovative improvements.

Responsibilities

• Execute the CIC Experience strategy and value proposition.
• Greet guests and provide concierge and service support.
• Maintain booking and event documentation and reporting.
• Triage and manage enquiries via inbox and forms.
• Manage bookings and schedules to optimise the event calendar.
• Coordinate event logistics including rooms, catering, AV.
• Assist with meeting room tech setup and liaise with AV team.
• Communicate with stakeholders to align event strategies.
• Support Workplace Community in room availability.
• Collaborate with partners to ensure contracted services comply.
• Identify safety issues and report HS&E concerns.
• Gather stakeholder feedback and drive improvements.

Skills

Event support

Customer service

Communication

Stakeholder management

Planning/workload

Executive interaction

Problem solving/innovation

Job description

Employment Type

Permanent

Closing Date

12 Sept 2026 11:59pm

Job Title

Event Assistant

Job Summary

As a Business Support, you provide important administrative/project support across a diverse range of business activities, while ensuring agreed performance standards and key policies are achieved. This role is critical in ensuring the smooth functioning of different business activities that ultimately support Telstra's strategic priorities. You thrive on providing responsive, considered support and being a key enabler for the teams you collaborate with, purposefully contributing to shared goals.

Job Description

About TelstraWe're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

About the Team

Make a difference

About the Role

We are seeking a dedicated and passionate Event Assistant to join our dynamic team at Telstra's Customer Insights Centre Experience Team in Melbourne.

As an Event Assistant, within Telstra's Customer Insights Centre (CIC) Experience Team, you will play a pivotal role in providing a welcoming environment, managing booking inquiries, coordinating event logistics, and providing seamless support to ensure smooth operations for the Event Coordinators and a positive experience for Telstra and our customers. You will collaborate with key stakeholders across the business to support high quality experiences. Partnering closely with the wider Customer Insights Centre team and partners, you will act as an enabler for creating highly relevant and insightful approaches that will inform, inspire, excite, and delight customers.

As an Event Assistant, you thrive on your passion and expertise in fulfilling the following responsibilities:

• Executing the Customer Insight Centre Experience strategy and value proposition.
• Guest Reception & Customer Service: Welcome guests and customers to the Event Centre, direct them to their events or meetings, and provide concierge and customer service assistance to support their activities.
• Administrative Management: Maintain booking and event documentation, processes, and reporting. Provide administrative support to the wider team when required.
• Managing Enquiries: Triage and manage enquiries that come through the shared inbox, booking form, and direct/in-person enquiries.
• Booking and Schedule Management: Efficiently manage and maintain booking requests, keeping an organised schedule of events and customer meetings to optimise our event calendar.
• Event Management and Logistics: Provide planning and coordination for meetings and event activities held in Melbourne, including room setup, catering needs, and AV support if required.
• Technology Setup: Provide a basic understanding of meeting room technology requirements to support meeting/event needs and work with the audiovisual technology team if required to ensure all equipment runs smoothly.
• Stakeholder Communication: Act as a liaison between various internal teams and external stakeholders to collaborate and align event strategies that drive customer advocacy, innovation partnerships, and business outcomes.
• Work closely with the Melbourne Workplace Community team to provide visibility and communicate the availability of meeting/event rooms for internal inquiries.
• Work closely with commercial partners (e.g., contracted food and beverage partner) to ensure effective supply of services, high levels of service provision, and compliance with contract conditions.
• Identify and resolve HS&E and operational issues during delivery and execution.
• Seek and report stakeholder feedback, actively address any live issues, and identify continuous improvement opportunities wherever possible.

To be successful in this role, you must have the following qualifications:

• Demonstrable experience in supporting events of varying scope and size up to 500 people.
• At least 2+ years' experience in reception and event roles, including Corporate Reception, Event Delivery, or Event Management.
• Exceptional customer service skills.
• Excellent verbal and written communication skills.
• Ability to interact effectively with senior executive personnel.
• Personality that drives and embraces exceptional standards.
• Demonstrated ability to plan individual and functional workload activities.
• Ability to identify and implement innovative